| Location | Greensboro, North Carolina |
Reports To: Service Manager/Shop Foreman
The A-Level Technician is a highly skilled and experienced professional responsible for diagnosing, repairing, and maintaining heavy-duty commercial trucks. This role requires advanced mechanical and electrical knowledge, the ability to perform complex repairs, and leadership in guiding junior technicians. The A-Level Technician ensures that all work meets OEM and industry standards, maintaining safety, reliability, and efficiency.
Perform in-depth troubleshooting and diagnostics on engines, transmissions, electrical systems, and other truck components.
Conduct major engine overhauls, transmission rebuilds, and driveline repairs.
Repair and replace suspension, steering, and brake systems (air and hydraulic).
Diagnose and repair HVAC, hydraulic, and fuel systems.
Perform aftertreatment system diagnostics and repairs (DEF, DPF, EGR).
Use OEM diagnostic software (Cummins Insite, CAT ET, Detroit Diesel Diagnostic Link, etc.) to troubleshoot electronic systems.
Repair and program ECM, sensors, wiring, and multiplexing systems.
Calibrate and troubleshoot Advanced Driver Assistance Systems (ADAS).
Conduct DOT inspections and ensure compliance with federal and state regulations.
Perform advanced preventive maintenance (PM) services, including fluid changes, filter replacements, and lubrication.
Identify and recommend repairs for worn or damaged components before failure occurs.
Assist and train B-Level and C-Level technicians in proper repair techniques and procedures.
Provide technical guidance and troubleshooting support to the team.
Stay updated on OEM service bulletins, recalls, and training certifications.
Follow OSHA and dealership safety protocols to maintain a clean and hazard-free workspace.
Ensure repairs are completed efficiently and correctly the first time to minimize customer downtime.
Maintain and properly use special tools, equipment, and diagnostic software.
Proven experience as an A-Level Diesel Technician or equivalent master-level role
Advanced knowledge of electronic systems, repair verification, and body control systems
Ability to diagnose and repair complex electrical, mechanical, and driveline issues
Strong understanding of Cummins, Eaton, and International systems (web and hands-on training completion preferred)
Must maintain all required state certifications and OEM online training compliance
CDL preferred
Positive attitude and ability to mentor and train junior technicians
Proficient in reading and interpreting diagnostic manuals, wiring schematics, and EDS/Guidanz cases
Excellent communication, organization, and problem-solving skills
Valid driver’s license and acceptable driving record
Ability to lift up to 75 pounds and perform physically demanding tasks
Frequent standing, walking, bending, stooping, and reaching in and around vehicles
Must be able to work in a shop environment that includes exposure to noise, vibrations, fumes, and moving mechanical parts
Comfortable working in a variety of temperatures and conditions (indoors and outdoors)
Capable of safely operating power tools, diagnostic equipment, and commercial vehicles as needed
Must be able to wear required PPE (steel-toe/composite boots, safety glasses, gloves, etc.) at all times
At White’s International Trucks, we believe our people are our greatest investment. Full-time employees enjoy a competitive and comprehensive benefits package including:
Medical, Dental, and Vision Insurance (multiple plan options)
Health Savings Account (HSA) with company contribution
Flexible Spending Account (FSA) options
401(k) with Company Match – 50% match up to 6% of contributions
Company-Paid Basic Life Insurance with AD&D
Short- and Long-Term Disability Plans available for purchase
Optional Supplemental Insurance (Critical Illness, Accident, Hospital Indemnity, additional Life coverage)
Paid Vacation, Sick Leave, and Holidays
Uniforms Provided and annual boot reimbursement
Paid training and certification incentives
Opportunities for career advancement through our Technician Roadmap
Team-oriented, family-driven culture with a focus on safety, integrity, and growth