Housekeeping/ Room Attendant

Summary

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest.  Adheres to specific Brand Standards as instructed.

Job Duties

• Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes rollaway beds, cribs, and sofa bed.   

• Removes dirty linen

• Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, window sills, walls and baseboards, and arranges furniture properly.  Cleans appliances, equipment, furniture and cupboards. High-dusts artwork.

• If Applicable: Remove trash, sweep, dust any balcony/patio areas  

• Inspects marketing collateral, replacing expired or damaged items.

• Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags. 

• Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards. 

• Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.

• Cleans mirrors, windows, vent cover, glass doors.

• If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags.

• Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments.

• Reports items that require repair or additional cleaning to the appropriate person/department.

• Restocks housekeeping cart.

• Vacuums hallways.

• Turns in all lost and found articles immediately.

• Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.

• Additional duties may be added at any time at the discretion of management. 

  
  

  
  

  Skills/Qualifications

  Educational/Vocational Preparation:  

  • Some high school education (grade 9) preferred

  
  

  Experience:

  • Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping  experience.

  
  

  Additional Skills:  

  • Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.

  • Ability to gain knowledge of applicable franchise standards and procedures.  

  • Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management.  

  • Ability to read and comprehend manuals

  • Ability to positively communicate with guests and co-workers.  

  • Ability to work within scheduling guidelines. 

  • Ability to work with minimal or no supervision

  • Ability to follow schedule and ability to perform physical labor.

  • Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment.

    
    

    
    

    
    

    
    

    Resumen

    Realiza tareas de rutina en la limpieza y el mantenimiento de cualquier áreas designadas provee lo necesarios para la comodidad y el bienestar de los huéspedes 

    Responsabilidades de trabajo

    • Prepara camas perfectamente con ropa de cama fresca (incluyendo: sábanas, edredones, mantas y fundas de almohadas). Hace camas adicionales, cunas y sofá cama.   

    • Quita la ropa sucia de cama

    • Recoja los desperdicios / basura de los pisos,  vacía la basura de los cestos, limpia espejos y estantes, armario, caja de seguridad (si no se utiliza). Inspecciona y reponer los marcos de puertas , ventanas, paredes y zócalos, y arregla los muebles correctamente. . Limpia aparatos, muebles y armarios

    • inspecciona material de propaganda, reemplaza los artículos caducados o dañados Limpia y desinfecta baños  Lavamanos, bañera, inodoro, azulejos, pisos y paredes con productos químicos de limpieza aprobados 

    • Repone artículos de baño /  ropa de cama de acuerdo con los estándares de la marca del hotel

    • Repone la sala de articulos (café, condimentos, tazas, vasos, utensilios, vasos, artículos de papelería, bolígrafos) de acuerdo con los estándares de la marca / hoteles.

    • Limpia espejos, ventanas, coberturas de la ventilación, puertas de vidrio.

    • Reporta la condición de las habitaciones ( / ocupados vacantes; limpio / sucio;. No molesten (NOM)) de manera oportuna a las personas adecuadas / departamentos

    • Informa elementos que requieran reparación o limpieza adicional a la persona / departamento correspondiente perdido.

    • Repone artículos en el carrito de limpieza 

    • Aspira pasillos

    • Entregar artículos perdidos / encontrados inmediatamente.

    • Maneja una aspiradora liviana

    • Limpia las zonas comunes, incluyendo los baños, comedor, terraza de la piscina, vestuarios, 

    
    

    • Deberes adicionales pueden añadirse en cualquier momento a discreción de la administración.