Summary
Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest. Adheres to specific Brand Standards as instructed.
Job Duties
Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes rollaway beds, cribs, and sofa bed.
Removes dirty linen
Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, window sills, walls and baseboards, and arranges furniture properly. Cleans appliances, equipment, furniture and cupboards. High-dusts artwork.
If Applicable: Remove trash, sweep, dust any balcony/patio areas
Inspects marketing collateral, replacing expired or damaged items.
Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags.
Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards.
Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.
Cleans mirrors, windows, vent cover, glass doors.
If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags.
Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments.
Reports items that require repair or additional cleaning to the appropriate person/department.
Restocks housekeeping cart.
Vacuums hallways.
Turns in all lost and found articles immediately.
Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.
Additional duties may be added at any time at the discretion of management.
Skills/Qualifications
Educational/Vocational Preparation:
Some high school education (grade 9) preferred
Experience:
Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping experience.
Additional Skills:
Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.
Ability to gain knowledge of applicable franchise standards and procedures.
Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management.
Ability to read and comprehend manuals
Ability to positively communicate with guests and co-workers.
Ability to work within scheduling guidelines.
Ability to work with minimal or no supervision
Ability to follow schedule and ability to perform physical labor.
Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment.
Resumen
Realiza tareas de rutina en la limpieza y el mantenimiento de cualquier áreas designadas provee lo necesarios para la comodidad y el bienestar de los huéspedes
Responsabilidades de trabajo
Prepara camas perfectamente con ropa de cama fresca (incluyendo: sábanas, edredones, mantas y fundas de almohadas). Hace camas adicionales, cunas y sofá cama.
Quita la ropa sucia de cama
Recoja los desperdicios / basura de los pisos, vacía la basura de los cestos, limpia espejos y estantes, armario, caja de seguridad (si no se utiliza). Inspecciona y reponer los marcos de puertas , ventanas, paredes y zócalos, y arregla los muebles correctamente. . Limpia aparatos, muebles y armarios
inspecciona material de propaganda, reemplaza los artículos caducados o dañados Limpia y desinfecta baños Lavamanos, bañera, inodoro, azulejos, pisos y paredes con productos químicos de limpieza aprobados
Repone artículos de baño / ropa de cama de acuerdo con los estándares de la marca del hotel
Repone la sala de articulos (café, condimentos, tazas, vasos, utensilios, vasos, artículos de papelería, bolígrafos) de acuerdo con los estándares de la marca / hoteles.
Limpia espejos, ventanas, coberturas de la ventilación, puertas de vidrio.
Reporta la condición de las habitaciones ( / ocupados vacantes; limpio / sucio;. No molesten (NOM)) de manera oportuna a las personas adecuadas / departamentos
Informa elementos que requieran reparación o limpieza adicional a la persona / departamento correspondiente perdido.
Repone artículos en el carrito de limpieza
Aspira pasillos
Entregar artículos perdidos / encontrados inmediatamente.
Maneja una aspiradora liviana
Limpia las zonas comunes, incluyendo los baños, comedor, terraza de la piscina, vestuarios,
Deberes adicionales pueden añadirse en cualquier momento a discreción de la administración.