Senior PSE- Product Service Engineer

Senior PSE- Product Service Engineer

6 months plus

West Palm Beach/ Juno Beach, FL

Everything above, plus:

• Independently handle the more complex issues
• Better customer-facing communication
• Better root cause analysis
• Better understanding of the overall application
• Identify recurring issues and product improvement opportunities
• Help prioritize defects/enhancements based on customer impact
• Likely mentor junior team members
• Act as the escalation point for difficult issues

Experience

• Probably 5-8 years