911 Emergency Communications Operator

911 Emergency Communications Operator

Salary

$59,134.40 Annually

Location

850 Seminole Road, Atlantic Beach, FL

Job Type

Full-Time

Job Number

26-24

Department

Police Department

Opening Date

10/28/2026

Closing Date

11/29/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

General Summary

Nestled along Floridas beautiful First Coast, the City of Atlantic Beach is a picturesque coastal community of approximately 14,000 residents, featuring two miles of pristine sandy beaches, more than 65 acres of parks and recreational spaces, and the charm of small-town living just minutes from the vibrant City of Jacksonville.

The City takes pride in its strong sense of community, commitment to public service, and friendly, supportive work environment. Our employees play an essential role in preserving the quality of life that makes Atlantic Beach such a special place to live, work, and visit.

We offer competitive compensation, an excellent benefits package, professional development and training opportunities, and opportunities for career advancement. Whether serving our residents, supporting local businesses, or helping maintain a safe and welcoming community, our employees make a meaningful difference every day.

Join our team and discover the rewards of serving a community that truly values its employees and the people they serve!

IMPORTANT NOTICE - TEMPORARY HIRING FREEZE

The City of Atlantic Beach is currently under a temporary hiring freeze through November 15, 2026. The City may continue to accept applications, screen candidates, and conduct interviews during this period; however, any hiring decision or offer of employment is contingent upon the City Commission lifting or otherwise authorizing an exception to the hiring freeze. Posting this vacancy does not guarantee that the position will be filled.

This position performs specialized work in areas of emergency communications. Receives and responds to emergency and non-emergency calls for service by answering and responding to incoming telephone/911 lines, dispatching officers to calls, operating two-way/multi-channel radio equipment to obtain and relay information; maintaining various logs and files and performing related clerical administrative tasks. Work is performed under general supervision in accordance with departmental procedures. Employees must exercise initiative and independent judgment to properly react and respond appropriately under very stressful conditions. Job requires deskbound work and rotational shift assignment as assigned. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, review of logs, and supervisory meetings to ensure compliance with policy and procedures and established standards.

Duties and Responsibilities

• Answer 911, emergency and non-emergency calls; receive walk-in complaints from citizens of Atlantic Beach and public safety officers; obtain vital information; refer callers to appropriate agencies or contacts agencies for caller; keep in telephone contact with caller when situation dictates. Actively solicit information from citizens about service requests and calm citizens during critical incidents in order to obtain information or de-escalate the situation before officers arrive.
• Make emergency notifications to Administrative staff.
• Maintain, update, and file all appropriate logs, information cards, tapes, and other records and documents daily.
• Transmit orders and receive messages from law enforcement units, fire department units, emergency response units, local and State agencies, wrecker services, utility workers, and others; determine correct use of action, priority, and number of units to dispatch.
• Obtain pertinent and accurate information; maintain constant knowledge of available units, pursuit procedures, and emergency alert and disaster procedures.
• Coordinate joint emergency response/investigations with other entities.
• Electronically record/search for data in multi-application computer systems.
• Prepare chronological data to assist Officers in their reports. Research data to provide administrative reports.
• Operate National Crime Information Center/Florida Crime Information Center computer terminal; receive and disseminate information on stolen vehicles, articles, wanted, and missing persons.
• Maintain current knowledge of all main thoroughfares, access routes, and roads closed for construction or repair.
• Provide information about various public assistance entities and community services available to citizens in need.
• Conduct various checks to ensure equipment is functioning properly. Report malfunctions/breakage of equipment to proper vendor. May perform minor repairs as instructed by vendors.
• Monitor life safety and emergency power systems within the Public Safety building and evacuate / notify the appropriate person(s) in the event of an incident.
• Perform data entry of traffic citations and other reports.
• Complete Daily Checklist for communications center equipment and report deficiencies for repair to appropriate person/agency.
• Monitor surveillance cameras in city parks, in and around the Public Safety Building and dispatch officer to any suspicious activity.
• Monitor automated vehicle location system for officer safety and assignment of calls for service.
• Be familiar and comply with accreditation standards.
• Be prepared to evacuate the police Emergency Communications Division to an alternate location 24hrs./day for an unknown length of time in the event of severe weather or other catastrophic event.
• Review, understand and sign off on all policies and training pertinent to Emergency Communications, police operations and city policy.
• Perform all other related duties as required.

Education and Experience

High School Diploma or equivalent and at least two (2) years of experience; or an equivalent combination of education, training and experience.

Preference may be given to candidates whose qualifications and experience exceed the minimum requirements. Starting pay may be established at a higher step within the approved pay range, based on relevant qualifications, experience, and applicable City policies.

Licenses and/or Certificates:

• Must be able to meet requirements and qualify for Nation Crime Information center/Florida Crime Information center (NCIC/FCIC) certification after six months of training and recertify every two years.
• Must complete 360 hours of Field Training and pass all associated knowledge tests and performance standards.
• Complete state mandated 232 hours of Emergency Communications Operator curriculum and pass a State of Florida certification exam for 911 PST and recertify every two years by completing a minimum of 20 CEU hrs.
• Obtain FEMA ICS certification levels 100,200,700,800 and FEMA IS 5.A.
• Complete training and pass certification on Florida DAVID system annually.

Knowledge, Skills and Abilities

Knowledge of public safety agency rules, regulations, and methods of operations. Knowledge of police and Public Utility dispatch procedures. Knowledge of the street systems in Atlantic Beach. Knowledge of telephone and radio operating requirements and techniques. Knowledge of NCIC/FCIC regulations and CJIS regulations.

Ability to communicate clearly and effectively, both orally and in writing. Ability to make quick and accurate decisions and coordinate multiple tasks in stressful situations. Ability to read maps, use a computer keyboard, update and keep accurate records. Ability to deal courteously and respectfully with the public.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of employees assigned to this job.

The City of Atlantic Beach offers an comprehensive benefits package to full-time employees including: medical, dental, vision, life insurance, flexible spending FSA options, retirement 457(b) and 401(a) plans, a Police Officer Pension Plan, 12 paid holidays, over 3+ weeks paid leave your first year, paid training and promotional opportunities, tuition reimbursement and full-time employees are eligible for the Federal Student Loan Forgiveness Program.

To learn more details, visit our benefits page. Employee Benefit Summary | The Atlantic Beach Official Website!

01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Copying and pasting your resume or stating "see resume" does NOT fulfill the requirements of the question. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and certify that your responses can be verified from information included within the application?

• Yes
• No

02

Do you have the required (2) years of experience, and will you be able to meet the requirements and qualify for Nation Crime Information center/Florida Crime Information center (NCIC/FCIC) certification after six months of training and recertify every two years. https://www.fdle.state.fl.us/Limited-Access/FAQ

• Yes
• No

03

This position operates in a 24-hour, 7-day-a-week emergency communications center. Employees may be assigned to day shifts, night shifts, weekends, and holidays, depending on operational needs. Are you willing and available to work these assigned schedules?

• Yes
• No

04

During hurricanes, natural disasters, and other emergency events, Emergency Communications Operators may be designated as essential personnel and required to work during emergency operations. Are you willing to fulfill these essential personnel responsibilities, including extended or modified shifts when required?

• Yes
• No

05

Emergency Communications Operators may handle calls involving serious injuries, violent incidents, fatalities, and other distressing circumstances while maintaining professional composer and communication and following established procedures. Do you understand and acknowledge these essential responsibilities of the position?

• Yes
• No

06

I understand that the City of Atlantic Beach is currently under a temporary hiring freeze through November 15, 2026. Although applications may be accepted and interviews conducted, filling this position is contingent upon authorization by the City Commission.

• Yes, I understand and acknowledge.

07

Depending on your work location or assignment you may be in close proximity to dogs or K-9 officers. Someone with dog allergies might experience allergic reactions while working here. I acknowledge I have been made aware of the potential contact with dogs depending on the work assignment.

• Yes
• No

Required Question

Employer City of Atlantic Beach

Address 800 Seminole Road

Atlantic Beach, FL, Florida, 32233

Phone 9042475820

Website http://coab.us