| Location | Green Bay, WI |
911 Communications Center Supervisor
Salary
$36.62 Hourly
Location
Public Safety, 3028 Curry Lane Green Bay, WI
Job Type
Full-time
Job Number
2026-0828
Department
Public Safety Communications
Opening Date
09/01/2026
Closing Date
9/15/2026 11:59 PM Central
Job Summary
Supervises, coordinates, plans and directs the activities of staff for the countywide emergency communications center and facility and serves as the supervisory level liaison with client agency staff; maintains department records and responds to public inquiries and complaints.
Essential Duties
Supervises, plans, schedules and directs the work of subordinates in the telecommunication center; instructs and trains employees in proper methods and procedures; inspects work in progress and upon completion; monitors and evaluates performance of staff; disciplines staff as appropriate with or in the absence of the Communications Manager; develops and is responsible for compliance with department policies and procedures; ensures smooth day-to-day operations of the communications center.
Maintains department records. Records information and maintains necessary and accurate record of activity and performance.
Operates police teletype as necessary.
Composes, types, and edits a variety of correspondence, reports, memoranda, and other material requiring judgment as to content, accuracy and completeness.
Validation officer for department records submitted to Crime Information Bureau.
Responds to records requests from District Attorney and Brown County courts and other external requests as needed.
Assists in the development of policies and procedures for the Communications Center; recommends changes in work methods, policies and procedures.
Assists staff with department inquiries and complaints; handles complaints or problems that staff are unable to resolve.
Serves as liaison between center operations and supervisory staff of client agencies. Resolves client agencies complaints as necessary and assists in the preparation and modification of operational procedures when needed. Provides training to client agency staff when necessary.
Maintains inventories of communications facility equipment and consumables. Determines other supply needs of the department and forwards requests to appropriate department employee. Provides staff level liaison to equipment service vendors. Monitors periodic performance testing of electronic and mechanical equipment. Coordinates purchase of, repairs to, and modifications of communication center equipment. Provides input in respect to department expansion needs.
Monitors overall safety conditions of working environment and condition of department equipment. Provides staff level liaison to facility service organizations. Maintains the security of the communication center at all times.
Responsible for the operation of radio transmitters in accordance with Federal Communications Commission rules and regulations. Takes appropriate action for staff violations and reports violations by other users to the appropriate client agency.
Ensures overall confidentiality of information. Investigates complaints of unauthorized information release and provides input to department manager regarding appropriate action.
Investigates complaints and staff violations of rules and provides input to department manager regarding appropriate action.
Participates in supervisors meetings as required. Coordinates and participates in job related training sessions and seminars. Leads staff meetings as required and shift briefings.
Testifies at adjudication hearings when necessary. Serves as an employer representative in worker disputes and arbitration.
Performs telecommunicator duties in the absence of available personnel.
Maintains keyholder lists in CAD program.
Communicates with cell phone providers to obtain cell phone subscriber and location, as necessary.
Communicates with State and County agencies regarding incidents, hazards, alternate routes or other situations that will impact those agencies, as necessary.
Performs related functions as assigned.
Minimum Qualifications Required
Education and Experience:
High School diploma, plus a minimum of five years of experience in public safety dispatching and/or communications systems, EMS, fire or law enforcement; or any equivalent combination of training, education and experience which provides the necessary knowledge, skills and abilities. Two-year degree in Supervisory Management or a related field and supervisory experience preferred.
Licenses and Certifications:
Ability to obtain T.I.M.E. and EMD Certifications within the required timeframe.
Knowledge, Skills & Abilities
Knowledge of all functions of the Public Safety Communications Department.
Knowledge of and ability to utilize a computer and the required software.
Knowledge and understanding of radio and computer system level design and operational concepts.
Knowledge of leadership, supervisory, and personnel management techniques.
Knowledge of the principles and practices of office and records management.
Ability to supervise, assign, schedule, train and evaluate the work of others.
Ability to handle stressful and difficult situations in a professional, rational and logical manner.
Ability to exercise independent judgment and make decisions independently, in accordance with department policies, procedures and local, state and federal regulations.
Ability to communicate effectively both orally and in writing.
Ability to establish and maintain effective working relationships with staff, officials and the public.
Ability to demonstrate skills in problem solving.
Ability to learn and apply the specialized knowledge and skills of the department.
Ability to understand and interpret a union collective bargaining agreement.
Ability to work the required hours of the position.
Brown County is an E-Verify employer. Click the links below for more information.
https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify%20Participation%20Poster(1).pdf
https://www.browncountywi.gov/i/f/files/Human-Resources/IER%20Right%20to%20Work%20Poster.pdf
Brown County offers a substantial benefit package. Here is some information:
Eligible Employees:
You may enroll in the Brown County benefits if you are an employee classified as a 0.5 FTE (full-time equivalent) working at least 18.75 or 20 hours per week.
Health Care:
Emplify Health by Bellin Nearsite Healthcare: Those enrolled in the Countys health plan can access primary care, urgent care, lab work, physical and occupational therapy services at designated Bellin locations at no cost to the plan member.
Bellin Health FastCare: This convenient care clinic offers employees and dependents enrolled in the health plan to seek care at any FastCare location at no cost.
Teladoc: Offered at $0 employee cost.
Employee Assistance Program (EAP):
Offered through AllOne Health at $0 employee cost.
Medical Benefits:
Brown Countys medical plan is administered by UMR. CVS Caremark administers the prescription drug benefits portion. We have a tiered system for employee contributions.
Dental Plan:
Brown County offers two dental plans, Delta Dental allows you to choose any dentist while the Care Plus plan requires you to see a Dental Associates dentist.
One Pass Select gym program:
We offer a subscription-based fitness and well-being program that supports a healthier lifestyle.
Vision:
We offer a voluntary vision plan through EyeMed Insight Network.
Flex Spending:
Healthcare FSA is offered as a cost savings tool to help with common medical expenses not covered by your insurance.
Student Loan Forgiveness Program
Also, working for the County means you can apply for student loan forgiveness after 10 years of employment based on qualifications. Learn more here: https://dpm.wi.gov/Pages/Job_Seekers/StudentLoanForgiveness.aspx
We also offer Accident Insurance, Cancer Insurance, Critical Illness Insurance, Life Insurance and Pet Insurance.
Employer Brown County
Address P O Box 23600
Green Bay, Wisconsin, 54305
Phone 920-448-4071
Website http://www.browncountywi.gov