882735 - OPS CUSTOMER SERVICE SPECIALIST - 40090105

Requisition No: 882735

Agency: Commerce

Working Title: 882735 - OPS CUSTOMER SERVICE SPECIALIST - 40090105

Pay Plan: Temp

Position Number: 40090105

Salary: $19.23 hourly

Posting Closing Date: 11/28/2026

Total Compensation Estimator Tool

JOB TYPE: FULL TIME / OPS

POSITION LOCATION: FT. PIERCE, FL (relocation benefits are not available for this position)

OPS Customer Service Specialist

OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:

• Greet and receive clients and customers (via phone and in-person) to ascertain services needed.
• Manage the customer service delivery flow of the resource room and maintain the calendar of appointments for the Career Center.
• Direct clients and customers to appointments with Career Center staff, and/or direct clients to resources and/or services as appropriate.
• Provide orientation on workforce services and information on Center programs, partners, available resources, and services on all programs to clients.
• Ensures that first-time clients, as well as target-population clients, are queued to meet with a Career Center staff in the appropriate order, while providing Priority of Service to veterans.
• Provide information and on-line tools to assist customers with Labor Market and Career information.
• Assist clients of the Resource Room with job searches, job referrals, and referrals to workshops and other programs and services as appropriate.
• Continuously interacts with Career Planners to identify and meet the needs of CSRC program participants visiting Resource Room.
• Maintain the Career Center Traffic report to ensure timely and accurate recording of daily client and customer visits to the Career Center, and documents services in Employ Florida as appropriate.
• Maintain and print daily job order listing for Resource Room.
• Actively engage Resource Room clients to ensure their needs are met.
• Enter staff assisted services and case notes into Employ Florida accurately and in a timely manner.
• Inform and monitor clients regarding Career Center standards, policies, and requirements.

Assist with de-escalation of client issues and acts in accordance with CSRC policies and procedures.

• Maintains the appearance of the Front Desk and Resource Room including refilling pamphlets, supplies, and other information.
• Assume other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Outstanding customer service, interpersonal and communication skills.
• Excellent organizational skills.
• Ability to identify and communicate employment barriers.
• Sensitivity to individuals who may be experiencing stress.
• Knowledge of the Employ Florida preferred and the ability to assist clients in registration and to run relevant reports on productivity.
• Proficiency in MS Office, specifically use of the Internet, Word and Excel programs.
• Knowledge of community partners and other community resources.
• Knowledge of the local labor market preferred.
• Ability to provide orientations or meetings in a public setting.
• Must be Workforce Development Professional Tier 1 certified within the first 60 days of employment.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Associate degree and one (1) year extensive in person customer contact experience or High School Diploma and three (3) years' extensive in person customer service experience.

Pre-Employment Requirement:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.

Other Job-related requirements:

• The incumbent must possess or obtain certification as a Workforce Professional Tier 1 within one year of employment in the position.
• Required to travel within the LWDA and must furnish own transportation.

Pay:

$19.23 hourly

Our Organization and Mission:

FloridaCommerce works across the state to support Florida's economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service - 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Difference You Will Make:

You will provide direct workforce services to career seekers through placement services, and referral to supportive services based upon needs determined. FloridaCommerce is a fast-paced working environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida's economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce's available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work: Fort Pierce, often called the Sunrise City, has been the hub of St. Lucie County, Florida for over 100 years. Situated on the "Treasure Coast," named after the famed sinking of a Spanish treasure fleet in 1715, Fort Pierce is one of the oldest communities on the east coast of Florida. Incorporated in 1901, the city grew from 300 pioneers to over 45,000 residents today and encompasses approximately 31 square miles. Our city is a diverse, yet neighborly, community that embraces both the richness of our heritage and the promise of the future. In Fort Pierce, you'll find a historic, small-town lifestyle in a picturesque slice of paradise, with miles of unspoiled shores. Fort Pierce is one of Florida's best-kept secrets -- a place with fascinating research centers and museums, excellent community services, and a wealth of cultural and recreational attractions.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

• State Group Insurance coverage options+

(health, life, dental, vision, and other supplemental option)

• Ongoing comprehensive training provided
• Career Growth
• Highly skilled, professional environment

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

• We care about the success of our employees.
• We are always improving our technology, our tools, our customer's experiences, and ourselves.
• A rewarding experience for reliable, compassionate, and professional employees.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.