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8 Years Sr ServiceNow Developer

GoIntellects

  • Washington, District of Columbia
  • 10 days ago

    Highlights

    Job Description: The ServiceNow Application Developer will: Serve as a primary administrator for the DCPS ServiceNow instance, supporting day-to-day service operations and maintenance. Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications.

    Numbers & Facts

    LocationWashington, District of Columbia

    Description

    Replies within 24 hours
    Role: Sr. ServiceNow Developer
    Client: DC Government

    Location: Washington, DC (Onsite)

    Job Description:

    The ServiceNow Application Developer will:

    • Serve as a primary administrator for the DCPS ServiceNow instance, supporting day-to-day service operations and maintenance.
    • Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications and reporting.
    • Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and other modules available.
    • Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications.
    • Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform-aligned approaches.
    • Coordinate with Office of Chief Technology officer (OCTO)for development, changes and support.
    • Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.
    • Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.
    • Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
    • Partner closely with internal IT teams, vendors, and ServiceNow partners as appropriate.
    Minimum Qualifications

    • Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience.
    • Five or more years of hands-on ServiceNow administration experience, including
    • Ownership or co-ownership of a ServiceNow instance.
    • Strong foundational knowledge of the ServiceNow platform, including:
    • Forms, lists, tables, and dictionary configuration
    • Business Rules, Client Scripts, UI Policies, and UI Actions
    • Roles and Access Control Lists (ACLs)
    • Update sets and platform administration
    • Proficiency in JavaScript for ServiceNow scripting (business rules, client scripts, UI policies)
    • Demonstrated experience integrating ServiceNow with external systems via REST/SOAP APIs
    • ITIL Foundation certification or equivalent ITSM process knowledge

      Preferred Qualifications
    • ServiceNow Certified Application Developer (CAD) preferred
    • Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps.
    • Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.
    • Experience working in a public sector, K–12, education, or other highly regulated environment
    Compensation: $75.00 - $80.00 per hour




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