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6Yrs Helpdesk Specialist - Washington DC (In-person interview)

AHU Technologies

  • Washington, District of Columbia
  • 30+ days ago
  • $27–$30 Per Hour

Highlights

Role: Helpdesk Specialist Client: DC Government Location: Washington DC (Onsite) Job Description: OCTO helps is looking to add to its DCPS DC Public School Technical Support team. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

Numbers & Facts

LocationWashington, District of Columbia
Salary$27–$30 Per Hour

Description

Role : Helpdesk Specialist
Client : DC Government
Location : Washington DC (Onsite)
Job Description:
OCTO helps is looking to add to its DCPS DC Public School Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.
Roles and Responsibilities Include:
  • Resolve technical issues and closing out assigned.
  • Service/Incidents requests within the agency's Service Level Agreements.
  • Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
  • Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both
  • Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
  • Log and route service requests and incidents in an incident management system.
  • Provide a high level of customer service to end users on a daily basis.
  • Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
  • Troubleshoot issues related to agency specific applications and web applications.
  • Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
  • Collaborate with the IT leadership team to test and implement cost effective technology for District.
  • Maintain service level agreements related to Desk Side support Service/Incident requests.
  • Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.
Compensation: $27.00 - $30.00 per hour

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