6p - 6a CSR - Team 1

Maintains current and accurate procedure book which details the processing requirements for each account;prepares any report concerning customer services activities and performs other customer service and company-related duties as necessary. Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.

Exciting Opportunity with a Growing Logistics Company!

We’re looking for Customer Service Representatives with warehouse and shipping experience to join our team! Bring your skills, energy, and passion for logistics to a workplace where your contributions truly matter.

Schedule: 6PM - 6 AM Rotating Shift (Work 3 12-hour shifts one week and then 4 12-hour shift the following week)

Daily Duties:

• Interacts with customers by phone, email, or in-person and receives orders or changes in service.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Processes and inputs all customer orders and receipts.
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.
• Coordinates special, last-minute shipping requests with the freight companies, expediting orders as necessary.
• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracking information.
• Assures proper invoicing of accounts by verifying invoices.
• Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
• Reports customer feedback to management, including any signs of customer dissatisfaction.
• Acts as liaison between the warehouse and the customer in the administration of accounts and between the office and customer regarding invoicing and credit changes.
• Performs paperwork associated with orders including the maintenance of customer files.
• Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers.
• Maintains current and accurate procedure book which details the processing requirements for each account;prepares any report concerning customer services activities and performs other customer service and company-related duties as necessary.
• Notifies management of all requested changes from the customer regarding shipping, handling, or administrative characteristics.

Position Requirements:

• High School Diploma or GED.
• Must be able to pass a background check and drug test.
• Experience with Bills of Lading and Packing Slips.
• Must be proficient in basic Excel functions.
• Minimum one year of related experience.
• Able to solve problems.
• Must be able to effectively present information and respond to questions from managers, customers, and co-workers.

Company culture & Perks:

AndersonBiro promotes a positive and encouraging work environment that is focused on the development and career advancement of our team.

AndersonBiro Staffing, LLC is a full-service staffing firm. Our motto here is Powerful Teams...Practical Strategies®and our clients appreciate our flexible, realistic approach to doing business and delivering effective results.

Please contact us at (216)232-2329 with questions or resume submittals.