Medical Front Desk & Scheduling Specialist - Gastroenterology

Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Free uniforms Health insurance Help or transport service Opportunity for advancement Paid time off Training & development Vision insurance Position Summary Digestive & Liver Disease Consultants (DLDC) is seeking an experienced Medi...

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Help or transport service
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Position Summary
Digestive & Liver Disease Consultants (DLDC) is seeking an experienced Medical Front Desk & Scheduling Specialist to support patient access and front-office operations within our busy gastroenterology practice. This is a hands-on, patient-facing position responsible for patient check-in and check-out, appointment scheduling, incoming calls, insurance verification, referrals and authorizations, patient registration, collection of copays and balances, and maintaining accurate patient information in the electronic medical record (EMR).

Key Responsibilities

• Greet patients and provide professional, courteous customer service.
• Check patients in and out for office visits.
• Schedule appointments for new and established patients, including follow-up visits.
• Coordinate appointment dates, times, providers, and locations with patients.
• Answer incoming calls and assist with scheduling and general patient inquiries.
• Confirm appointments and communicate appropriate appointment instructions to patients.
• Reschedule and cancel appointments as needed and help fill open appointment slots.
• Maintain provider schedules and identify scheduling conflicts or errors.
• Manage patient waitlists and assist with optimizing appointment availability.
• Verify patient insurance eligibility and benefits.
• Confirm insurance plans are accepted by the practice and scheduled provider.
• Verify that required referrals and authorizations are on file before appointments.
• Review schedules for missing information, insurance issues, or other potential problems before the date of service.
• Verify patient identity, demographics, contact information, and current insurance cards.
• Collect copayments, coinsurance, deductibles, and outstanding patient balances at the time of service.
• Identify out-of-network insurance plans or discrepancies and notify the appropriate team.
• Scan and upload insurance cards, identification, referrals, authorizations, and other required documents.
• Maintain accurate patient registration information in eClinicalWorks (eCW)/EMR, including required demographic and registration fields.
• Communicate with medical assistants, providers, and other departments regarding patient arrivals, scheduling concerns, and registration issues.
• Assist patients with forms, registration requirements, and general front-office needs.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Maintain an organized and professional reception area.
• Help maintain efficient patient flow and minimize unnecessary clinic delays.
• Provide coverage and travel between practice locations as needed.

Qualifications

• 2–5 years of experience in a medical front desk, patient access, medical receptionist, or medical scheduling position preferred.
• Prior experience in a physician practice or specialty medical practice strongly preferred.
• Gastroenterology (GI) practice experience strongly preferred.
• eClinicalWorks (eCW) experience strongly preferred.
• Experience with GI procedure preparation, scheduling, or patient prep instructions is a plus.
• Experience with patient check-in/check-out, appointment scheduling, insurance verification, referrals/authorizations, and patient collections.
• Knowledge of medical insurance, copays, deductibles, and basic eligibility/benefit verification.
• Comfortable handling a high volume of incoming calls and patient interactions.
• Strong computer and EMR skills.
• Excellent communication, customer service, and organizational skills.
• Ability to multitask and maintain accuracy in a fast-paced medical office.
• Professional, dependable, and able to work effectively with physicians, clinical staff, and patients.
• Ability to travel between practice locations when coverage is needed.

Preferred Experience
Gastroenterology • eClinicalWorks (eCW) • Medical Front Desk • Patient Scheduling • Check-In/Check-Out • Insurance Verification • Referrals & Authorizations • Copay Collections • Patient Registration • GI Procedure Preparation • High-Volume Physician Practice