| Location | Columbia, SC |
2026SCCHAllrightsReservedCLINICALAPPLICATIONANALYSTII(CAAII)JOBANNOUNCEMENTSantaCruzCommunityHealth(SCCH)isamulti-site,FederallyQualifiedHealthCenter(FQHC)servingSantaCruzCountyresidents.SCCHbeganasawomenshealthcollectivein1974withthemissiontoimprovethehealthofourpatientsandthecommunityandadvocatethefeministgoalsofsocial,political,andeconomicequality.Now,50yearslater,weservethatsamemissionatourthreeclinicsites:theSantaCruzWomensHealthCenterindowntownSantaCruzservingwomenandchildren;theLiveOakHealthCenterservingeveryone;andtheSantaCruzMountainHealthCenterprovidingappropriateandexpandedaccesstocareforourpatientsintheSanLorenzoValley.Drivenbyourcommitmenttohealthcareasahumanright,SCCHisaleadingnon-profitproviderofferingcomprehensivehealthservicestoourpatients,regardlessoftheirabilitytopay.Wehavebeenrecognizedinthecommunityasaleaderindeliveringhigh-quality,innovativecare,andweareactiveinlocal,state,andnationaladvocacyworkthatempowersourpatientsandcommunitytobehealthy,happy,andsuccessful.SCCHhasadiversepatientpopulationandanengagingandfriendlyworkenvironment.Ourcaringandcommittedstaffworkasateamtofulfillourmissionsothatallourpatientshaveaccesstoquality,whole-personhealthcare.POSITIONSUMMARY:TheClinicalApplicationsAnalystII(CAAII)providesTier2andTier3supportforOCHINEpicandrelatedclinicalapplicationsacrossSantaCruzCommunityHealth.TheCAAIIservesasakeyresourceforclinicalapplicationsupport,workflowoptimization,applicationtesting,implementationsupport,andend-useradoption.Therolecollaboratescloselywithclinical,operational,andadministrativedepartmentstoinvestigateandresolveapplicationissues,analyzeworkflows,identifyopportunitiesforimprovement,andsupporttechnologyinitiativesthatenhancepatientcare,operationalefficiency,andorganizationaleffectiveness.Classification:Full-Time,Hourly,Non-exemptLocation:Varies/Administration/Clinics/RemoteReportsto:LeadClinicalApplicationAnalystHours:8:00am-5:00pm,occasionalevenings/SaturdaysPayRange:$85,713.00-$92,780.00/annuallyQUALIFICATIONS:MINIMUMQUALIFICATIONS•AssociatedegreeinInformationTechnology,HealthInformationManagement,HealthcareAdministration,ClinicalInformatics,BusinessAdministration,orarelatedfieldandatleasttwo(2)yearsofexperiencesupportinghealthcaretechnologyapplications;ORHighSchooldiploma/GEDandfour(4)yearsofprogressivelyresponsibleexperiencesupportinghealthcaretechnologyapplications,electronichealthrecordsystems,orclinicalsoftwaresolutions.•ExperienceprovidingTier2andTier3applicationsupportandtroubleshootingcomplextechnical2026SCCHAllrightsReservedandworkflow-relatedissues.•Experiencesupportingelectronichealthrecordsystemsandrelatedclinicalapplications.•Workingknowledgeofhealthcareworkflowsandtheabilitytoanalyzebusinessprocessesandrecommendtechnology-basedsolutions.•Experiencegatheringrequirements,documentingworkflows,andsupportingapplicationimplementations,upgrades,testing,andoptimizationinitiatives.•Experiencecreatingandmaintainingtechnicaldocumentation,workflowguides,knowledgebasearticles,andend-usersupportmaterials.•Stronganalytical,criticalthinking,andproblem-solvingskills.•Strongwritten,verbal,andinterpersonalcommunicationskills.•Abilitytomaintainprofessionalism,exercisesoundjudgment,andmanageconfidentialinformationappropriately.•Abilitytomanagemultiplepriorities,workindependently,andmeetestablisheddeadlines.•ProficiencywithMicrosoft365applicationsandrelatedproductivitytechnologies.PERFERREDQUALIFICATIONS:•Bachelor'sdegreeininformationtechnology,HealthInformationManagement,HealthcareAdministration,ClinicalInformatics,BusinessAdministration,orarelatedfield.•Experiencesupporting,configuring,testing,optimizing,orimplementingelectronichealthrecordsystems,preferablyOCHINEpic.•ExperienceworkinginaFederallyQualifiedHealthCenter(FQHC),communityhealthcenter,ambulatorycareenvironment,orotherhealthcareorganization.•Experiencesupportingapplicationupgrades,releasemanagement,changemanagement,andsystemoptimizationinitiatives.•Experienceworkingwithhealthcarevendors,third-partyapplicationproviders,andimplementationpartners.•Knowledgeofclinical,operational,revenuecycle,orpopulationhealthworkflows.•Epicand/orOCHINtraining,accreditation,certification,ordemonstratedhands-onexperiencesupportingEpic-relatedworkflowsandapplications.•Experienceparticipatinginapplicationgovernance,workflowredesign,processimprovement,orclinicaltransformationinitiatives.COREJOBRESPONSIBILITIES:FUNCTIONSINCLUDEBUTARENOTLIMITEDTO:•ProvideTier2andTier3supportforOCHINEpicandrelatedclinicalapplicationsthroughtheticketingsystem,phone,email,chat,andin-personsupport.•Investigate,troubleshoot,andresolveapplicationincidents,servicerequests,workflowissues,anduser-reportedconcerns.•Researchandreproduceapplicationissues,documentfindings,identifyrootcauses,andrecommendappropriatesolutions.•CoordinateissueresolutionwithOCHIN,third-partyvendors,andinternalstakeholderstoensuretimelyresolutionofincidentsandrequests.•Analyzeclinicalandoperationalworkflowstoidentifyopportunitiesforprocessimprovement,2026SCCHAllrightsReservedstandardization,optimization,andautomation.•Collaboratewithdepartmentstogatherbusinessrequirementsandtranslateoperationalneedsintoeffectivetechnologysolutions.•Evaluateissuestodeterminewhetherrootcausesarerelatedtoapplicationfunctionality•Develop,maintain,andimproveworkflowdocumentation,businessprocesses,andapplication-relatedprocedures.•Supportapplicationupgrades,releases,patches,enhancements,andnewfunctionalitythroughplanning,testing,validation,anddeploymentactivities.•Developandexecutetestplans,testscripts,andvalidationactivitiesforapplicationchanges,upgrades,andimplementations.•ParticipateintheimplementationandoptimizationofOCHINEpicandrelatedclinicalapplications,includingworkflowanalysis,end-userreadiness,andpost-implementationsupport.•Performassignedapplicationconfiguration,templatemaintenance,andsystemadministrationactivitieswithinapprovedareasofresponsibility.•Supportapplicationsecurity,useraccessmanagement,downtimepreparedness,businesscontinuityactivities,andrelateddocumentationinaccordancewithorganizationalpolicies.•Developandmaintainknowledgebasearticles,userguides,jobaids,trainingmaterials,andotherend-userresources.•Deliveronboarding,remediation,andchange-relatedtrainingandserveasaresourcetodepartmentstopromoteeffectiveadoptionandutilizationofOCHINEpicandrelatedclinicalapplications•Serveasaresourcefordepartmentsbysharingbestpracticesandsupportingcontinuouslearningrelatedtoclinicalapplicationsandworkflows.•BecomeanOCHINEHRSupportAnalyst(ESA)within3monthsofhire.GENERALJOBPERFORMANCESTANDARDS:KNOWLEDGEOFWORK-Possesandutilizesknowledgeofthejobwhichisessentialtoperformthespecif-icfunctionsandrelatedwork.QUANTITYOFWORK-Accomplishesanappropriatevolumeofsatisfactoryworkundernormalconditions.Abilitytoproduceresults.QUALITYOFWORK-Consistentlydemonstratesaccuracy,thoroughness,neatnessanddependabilitytoproduceworkwithinacceptablestandards.TIMELINESS-Completesassignmentsonoraheadofschedule.ABILITYTOLEARNNEWDUTIES-Interprets,learnsandrespondstoinstructionsfornewsituations,proceduresormethods.JUDGEMENTANDCOMMONSENSE-Decisions/actionsaresound,includingsafetyawareness.COOPERATION-Willingtoworkwithotherstowardcommongoals.COMMUNICATIONS-Demonstratesrelevanceandclarityofwrittenandoralexpression.Effectivenessinexchangingideasandinformation.2026SCCHAllrightsReservedINITIATIVE-Abilitytooriginate,developorcreatenewideasortakestepstogetthingsdone.PROBLEMSOLVING-Identifiesandevaluatesalternatesolutionsandselectionofthemostappropriatecourseofaction.ATTENDANCEANDPUNCTUALITY-Showsdailyabilitytobeatworkatscheduledtime,includingbeingpreparedtoworkontimeafterbreaks,mealperiods,andotherauthorizedabsencesfromwork.BENEFITSTHATSUPPORTYOU:Weofferacompetitiveandcomprehensivebenefitspackagetosupportemployeewell-beingandwork-lifebalance.Benefitsareavailabletoemployeesworking20ormorehoursperweek,andinclude:•Employer-subsidizedmedical,dental,vision,andlifeinsurance•Optionalcoverage:petinsuranceandothersupplementalplans•Coveragebeginsthefirstofthemonthafter30daysofemployment•Paidtimeoffandholidaysstartingondayone•401(k)planwith2%automaticenrollmentand2%employermatch•Wellnessreimbursementandtelecommutingstipend(asapplicable)•Licenseandcertificationfeereimbursement(asapplicable)InternalStaff:Internalstaffwhotransitionintothispositionwillretaintheircurrentbenefits,tenure,PTOaccruals,andretirementmatchingasapplicable,withnolapseincoverageSantaCruzCommunityHealthisanEqualOpportunityEmployer(W/M/V/D).