| Location | Scott Air Force Base, IL |
Job Description
As a Customer Service expert, you are the face of what we stand for. You will help our customer feel the
difference in their Exchange shopping experience by providing a frictionless experience while assisting
customers with refund/exchanges, questions and complaints. You'll help customers feel welcomed and
become a multitasking superstar - starting conversations, making connections, and efficiently serving
each customer will be your expertise. So what can you expect as a Customer Experience Associate -
Customer Service Expert at the Exchange?
Greet every customer with eye contact and smile in your authentic way
Acknowledge every waiting customer as soon as they arrive to your lane to let them know you'll
be right with them
Complete transactions accurately and efficiently while engaging customers in appropriate
conversation
Help customers by following the proper procedure for returning/exchanging merchandise with
grace and ease, assuming best intentions and apologize for inconvenience
We know that you can work anywhere. However, working at the Exchange is the start of something
great! While you make it easy for our customers, we focus on you and your development! Our people
make us who we are. We want to see you grow, so we put growing together at the forefront of
everything we do. It is our duty to provide you with the tools and resources that you need to succeed.
Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
Able to learn and adapt to current technology needs
Able to stay calm when customers are stressed or upset
Able to think quickly on the spot to answer customer question