Yogurt Mountain is seeking a dependable and customer-focused Shift Lead to oversee daily store operations and support a positive guest experience. The Shift Lead assists with supervising team members, maintaining food safety and cleanliness standards, and ensuring smooth operations during each shift.
Responsibilities
- Lead and motivate team members during assigned shifts.
- Deliver outstanding customer service and resolve guest concerns professionally.
- Open and close the store, including cash handling and register reconciliation.
- Train, coach, and support new and existing employees.
- Assign tasks and ensure team members complete duties efficiently.
- Maintain clean, organized, and fully stocked self-serve yogurt and toppings stations.
- Monitor inventory and notify management of supply needs.
- Ensure compliance with food safety, sanitation, and company policies.
- Assist with scheduling, shift coverage, and daily operations.
- Help achieve sales goals by promoting products and maintaining a welcoming store environment.
Qualifications
- High school diploma or equivalent preferred.
- Previous retail, food service, or customer service experience required.
- Prior leadership or supervisory experience preferred.
- Strong communication and organizational skills.
- Ability to multitask in a fast-paced environment.
- Basic math and cash-handling skills.
- Ability to stand for extended periods and lift up to 25 pounds.
- Flexible availability, including evenings, weekends, and holidays.