Accountabilities/Duties:
- Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
- Provides continuous coaching and follow up to develop team and manage performance; delivers constructive feedback, and addresses any performance issues in a timely, effective manner.
- Cross-trains team members as appropriate to build individual capabilities and ensure adequate bakery coverage.
- Supports the Bakery Managers in training team members, directing daily work responsibilities, and providing performance feedback and coaching.
- Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
- Co-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
- Co-facilitates the opening and closing of the bakery, including cash-drawer balancing.
- Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
Core Values and Leadership Competencies:
Servant’s Heart
- Goes above and beyond to support and develop the team and create a superior guest experience.
- Keeps the good of the team and guest ahead of personal interests or gain.
- Leads by example and displays humility and empathy for others.
Spirit of a Champion
- Demonstrates an intense drive, a commitment to excellence and a passion to succeed.
- Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control.
- Operates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance.
Genuine Connections
- Projects warmth, enthusiasm and optimism that attracts and energizes others.
- Builds positive, productive relationships and communicates often and openly.
- Serves as a strong Cake Celebrity/Brand Ambassador in the local community.
Knowledge, Skills and Abilities:
- Understands basic retail math and P&L principles, including the specific levers that drive sales and profitability.
- Has the ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans to address issues.
- Leads with an unwavering guest focus and exhibits strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.
- Excels at delegating duties, communicating clear expectations, directing others’ work and managing performance.
- Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.
- Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.
- Demonstrates strong learning agility, with a passion to grow and excel.
Education, Certifications and Work Experience Requirements:
- High school diploma or GED; post-secondary education is a plus.
- 1-3 years of leadership experience managing teams, business operations and the guest experience in the retail, hospitality or foodservice industry.
- A valid driver’s license is required due to the driving responsibilities associated with this role.
- Foodservice safety training certificate (or required to obtain within 30 days of employment).
Work Availability:
Must have flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.
Work Location: In person