Highlights
Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses. PLM Functional Support Support Engineering BOM (EBOM), Manufacturing BOM (MBOM), Change Management, Configuration Management, and Product Structure processes.
Numbers & Facts
| Location | Dearborn, MI |
| Industry | Computer/IT Services |
| Salary | $47.14 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions tour clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
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Job Title: 3DX PLM Support Engineer (L2/L3 Support)
Location: Dearborn, MI
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Key Responsibilities
Application & Production Support
- Provide L2/L3 support for 3DEXPERIENCE PLM applications and related integrations.
- Analyze, troubleshoot, and resolve production incidents, user issues, and system defects.
- Monitor application health, performance, and data integrity across environments.
- Perform root cause analysis (RCA) and implement preventive measures.
- Coordinate with infrastructure, development, and business stakeholders to resolve complex issues.
PLM Functional Support
- Support Engineering BOM (EBOM), Manufacturing BOM (MBOM), Change Management, Configuration Management, and Product Structure processes.
- Assist business users in resolving issues related to Parts, Documents, CAD Data, Change Actions, and Workflows.
- Support release management and promotion of objects across environments.
- Ensure compliance with PLM governance and business processes.
Integration & Data Support
- Support interfaces between 3DX and enterprise systems such as ERP, MES, SCM, WERS, SAP, Teamcenter, or downstream applications.
- Investigate integration failures and perform data validation and reconciliation.
- Support data migration, bulk load activities, and data correction exercises.
- Analyze logs and troubleshoot API/service-related issues.
System Administration Support
- Support user access management, roles, licenses, and security configurations.
- Assist in platform upgrades, patches, deployments, and environment maintenance activities.
- Perform system monitoring and capacity/performance analysis.
- Support backup, recovery, and system validation activities.
Service Management
- Manage incidents, service requests, problems, and changes using ITIL processes.
- Ensure SLA adherence and timely resolution of support tickets.
- Prepare support metrics, dashboards, and operational reports.
- Participate in on-call support and critical production issue management.
Required Technical Skills
Core 3DEXPERIENCE Expertise
- Strong experience with Dassault Syst mes 3DEXPERIENCE Platform.
- Hands-on experience in:
- ENOVIA
- Product Structure Management
- Change Management
- Document Management
- Configuration Management
- Collaboration and Lifecycle Management
Technical Skills
- SQL and database troubleshooting.
- REST APIs, Web Services, and Integration troubleshooting.
- Linux/Unix environments.
- Log analysis and debugging.
- Production support methodologies and incident management.
PLM Domain Knowledge
- Product Lifecycle Management (PLM)
- Engineering Change Management
- BOM Management
- Product Development Processes
- Automotive or Manufacturing Industry experience
Preferred Skills
- Experience supporting FEDEBOM, MBOM, AS-BOM, or Vehicle Program structures.
- Knowledge of CAD integrations (CATIA, NX, Creo).
- Experience with SAP integration.
- Exposure to Cloud-based deployments and DevOps practices.
- Experience with Teamcenter-to-3DX migration or coexistence environments.
- Knowledge of scripting technologies such as Java, TCL, JavaScript, or Python.
Qualifications
- Bachelor's Degree in Engineering, Computer Science, Information Technology, or related field.
- 8-10 years of IT experience with at least 5+ years supporting 3DEXPERIENCE/ENOVIA applications.
- ITIL certification is preferred.
Soft Skills
- Strong analytical and troubleshooting abilities.
- Excellent communication and stakeholder management skills.
- Ability to work in a fast-paced production support environment.
- Experience collaborating with global teams and business users.
- Strong ownership and problem-solving mindset.
Nice-to-Have
- Automotive OEM experience.
- Experience supporting Ford, GM, Stellantis, or similar manufacturing environments.
- Exposure to Agile and DevOps methodologies.
Success Criteria
- High production stability and SLA compliance.
- Reduced incident recurrence through RCA initiatives.
- Improved user satisfaction and support responsiveness.
- Effective coordination between business, development, and infrastructure teams.
Years of Experience
- 8 Years of Experience.
- 3DX PLM Support Engineer (L2/L3 Support)
- 3DX PLM
- Catia
- Delmia
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.