IT Support Technician - Onsite Genesis10
Kent, OH28 days ago
- $50,000–$58,000 Per Year
- Full-time
- Employee
Highlights
3. Ensure all data access, handling, and operations comply with ITAR and corporate data security policies. I came across your profile and believe your experience could be a good match for an exciting opportunity I'm currently working on .
Numbers & Facts
| Location | Cleveland, OH (Remote) |
Description
Hi,
Hope you are doing good,
My name is Ayaan, and I'm a Senior Recruiter at Intellectt Inc. I came across your profile and believe your experience could be a good match for an exciting opportunity I'm currently working on
If you're interested, please send your updated resume to ayaan.f@intellectt.com
Title: 3D Experience Application Support
Durations: Full-Time
Location: Remote
Durations: Full-Time
Location: Remote
Job Description:
1. Provide support for the 3DEXPERIENCE application in an ITAR (International Traffic in Arms Regulations) compliant environment.
2. Troubleshoot application, performance, and integration issues across multiple 3DX modules.
3. Ensure all data access, handling, and operations comply with ITAR and corporate data security policies.
4. Work closely with the business, development, and infrastructure teams to resolve incidents and service requests.
5. Monitor system logs, user activity, and error trends to proactively resolve recurring issues.
6. Participate in patching, version upgrades, and system maintenance with minimal disruption to operations.
7. Maintain incident and resolution documentation for audits and knowledge sharing.
8. Conduct root cause analysis (RCA) and implement preventive measures.
1. Provide support for the 3DEXPERIENCE application in an ITAR (International Traffic in Arms Regulations) compliant environment.
2. Troubleshoot application, performance, and integration issues across multiple 3DX modules.
3. Ensure all data access, handling, and operations comply with ITAR and corporate data security policies.
4. Work closely with the business, development, and infrastructure teams to resolve incidents and service requests.
5. Monitor system logs, user activity, and error trends to proactively resolve recurring issues.
6. Participate in patching, version upgrades, and system maintenance with minimal disruption to operations.
7. Maintain incident and resolution documentation for audits and knowledge sharing.
8. Conduct root cause analysis (RCA) and implement preventive measures.
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