397 - Internship, Information Technology [COE Infra Network]

Duties & Responsibilities

1. Assist to monitor team helpdesk ticket SLA due to high volume of network tickets.

2. Trainee will help offload routine network support tasks

3. Assist in monitoring network alerts and escalate issues

4. Support SDWAN utilization and AWS performance monitoring

5. Monitor WiFi Access Points (AP) status

6. Provide support for daily IT operations and general IT tasks