Job Description
About the Role:
The Assistant General Retail Manager plays a pivotal role in supporting the overall management and operations of the retail facility. This position requires a combination of leadership, operational expertise, and a strong understanding of the cannabis industry and its regulatory landscape. This role reports to the Retail General Manager and is subject to change.
Essential Duties & Responsibilities:
Team and Leadership
- Lead staff training and development, assist in hiring and team management, conduct employee reviews, build staff schedules, and assist the General Manager in meeting payroll expectations
- Be a cultural leader for all team members and lead by example to meet company culture goals and expectations
- Lead and assist in staff coaching and setting standards of success for every team member
Revenue and Business Leadership
- Lead and assist the General Manager in meeting all revenue and sales expectations with holistic management practices, staff training, and customer relations
- Effectively communicate sales goals, promotions, and business expectations with staff on a daily basis
- Build meaningful relationships with customers and lead by example for team members in developing a culture of customer service
- Participate in competitive analysis and be a champion of the business
- Manage all inventory processes and reconciliation to ensure accuracy and prevent loss
Logistics
- Lead and assist in daily store opening and closing duties, such as cash management procedures, inventory reconciliation, and all processes related to operating the day-to-day business
- Assist the General Manager in all management-related responsibilities and day-to-day functions
- Manage all in-store cash flow: till setting, cash handling, and cash depositing
- Work with the General Manager to ensure adequate upkeep of the store: supply ordering, cleaning, and general housekeeping practices
- Be a front line of maintenance for the facility by actively communicating needs and fixes
Inventory Management
- Lead and assist in creating a culture of compliance through staff training, self-education,
- and adherence to all compliance requirements
- Lead and assist in all inventory processes: intake, invoice management, organization, selling, and staff training and development
- Prioritize shelf stocking and keeping online menus accurate at all times of the day through routine and development adherence
- Work with the General Manager to track critical stocking needs
Customer Experience
- Lead and assist in all in-store Visual Merchandising of products on the sales floor, as well as lead training and expectations of the customer journey as it relates to Visual Merchandising
- Effectively communicate the promotion calendar to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness
- Effectively communicate the pop-up and events calendar to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness
- Lead and assist all Loyalty program-related needs and initiatives with staff and customers
- Lead and assist in all customer experience initiatives that build value and loyalty
General
- Meet any and all other leadership requirements as they are related to high levels of leadership
- Be an adaptable leader and have a high level of communication with leadership and store staff alike
- Performs other duties as assigned.
Qualifications:
- Have at least 1 year in a leadership position in retail, hospitality, service, or cannabis related industries
- Cannabis industry experience preferred
- Must be able to clear a background check
- Strong written and verbal communication skills
- Demonstrated capability in people management and culture building
- Positive attitude and flexibility
- Demonstrated experience in cash and inventory management
- Microsoft Suite experience
We are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs.
If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly.
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