| Location | Garland, TX |
Job
Title:
Assistant
Director
of
Technology
Services
Exemption
Status:
Exempt
Reports
to:
Director
of
Technology
Date
Revised:
October
2026
Dept.
/School:
Technology
Services
Pay
Grade :
209
Primary
Purpose:
Lead
the
district's
device
platform
operations,
including
enterprise
endpoint
management,
application
packaging
and
deployment,
software
administration,
and
audiovisual
systems
in
support
of
instructional
delivery.
Establish
and
maintain
the
standards,
configuration,
and
documentation
that
govern
how
district
devices
are
provisioned,
secured,
and
supported.
Serve
as
the
platform
escalation
point
for
campus
and
central
office
support
teams
and
assist
the
Director
of
Technology
Services
with
long-range
technology
planning.
Participate
in
IT
asset
and
device
life
cycle
management
in
coordination
with
IT
Operations
&
Budget
staff.
Qualifications:
Education/Certification
Master's
degree
in
a
related
field
with
a
minimum
of
three
(3)
years
of
experience
OR
o
Bachelor's
degree
in
a
related
field
with
a
minimum
of
five
(5)
years
of
experience
OR
o
Associate's
degree
in
a
related
field
with
a
minimum
of
eight
(8)
years
of
experience
Experience
Minimum
of
three
(3)
years
of
experience
in
customer
service
in
an
IT
environment
with
a
Master's
degree
OR
o
Minimum
of
five
(5)
years
of
experience
in
customer
service
in
an
IT
environment
with
a
Bachelor's
degree
OR
o
Minimum
of
eight
(8)
years
of
experience
in
customer
service
in
an
IT
environment
with
an
Associate's
degree
Minimum
of
three
(3)
years
of
leadership
experience
directly
supervising
technical
staff
and
technology
implementations.
Registered
Texas
School
Business
Official
or
Administrator
(RTSBA
or
RTSBO),
preferred
Special
Knowledge/Skills
Proficiency
administering
enterprise
Device
Management
platforms,
including
Microsoft
Intune/SCCM,
JAMF,
and
Admin
Console
Proficiency
supporting
Microsoft
Windows,
ChromeOS,
and
Apple
(iPadOS/macOS)
in
a
large
enterprise
environment
Experience
with
application
packaging,
imaging,
and
device
deployment
at
large
scale
Experience
with
enterprise
software
licensing
and
administration
Proficiency
in
support
of
ITAM
(Information
Technology
Asset
Management)
solutions
Proficiency
with
IT
Asset
Management
and
device
lifecycle
tracking;
coordinate
asset
data
across
departments
Proficiency
with
ITSM
and
workflow
platforms;
ServiceNow
preferred
Knowledge
of
audiovisual
systems
supporting
classrooms,
athletics,
and
board
meeting
environments
Knowledge
of
integrating
systems
to
support
efficient
operational
workflows
Major
Responsibilities
and
Duties:
1.
Lead
the
device
platform
team,
including
mobile
technology,
desktop,
software,
and
AV
systems
2.
Administer
enterprise
endpoint
management
platforms
across
Windows,
ChromeOS,
macoS,
iPadOS,
maintaining
standards,
patching
cadence,
and
device
compliance
posture.
3.
Direct
application
packaging,
imaging,
and
device
provisioning
practices
4.
Administer
enterprise
software
licensing
and
application
ownership,
maintaining
compliance
and
cost
effectiveness.
5.
Oversee
AV
team,
supporting
classroom
instruction,
facilities,
and
board/administrative
meeting
spaces.
6.
Participate
in
IT
asset
life
cycle
management
in
coordination
with
the
IT
Operations
and
Budget
Team
7.
Maintain
current
documentation
of
platform
architecture,
configuration
standards,
and
supported
device
images.
8.
Provide
regular
reporting
to
the
Director
of
Technology
Services
on
platform
health,
compliance
posture,
and
project
status.
9.
Maintain
endpoint
security
and
compliance
posture
in
support
of
district
cybersecurity
requirements,
including
applicable
Texas
Education
Agency
and
state
legislative
mandates.
10.
Serve
as
the
escalation
point
for
platform
issues
raised
by
campus
and
central
office
support
teams.
11.
Assist
the
Director
of
Technology
Services
with
long-range
technology
planning
and
strategy.
12.
Evaluate
and
recommend
platform
technologies,
tools,
and
standards
to
support
district
operational
and
instructional
needs.
13.
Collaborate
with
other
GISD
IT
leaders,
including
network
operations,
data,
and
budget,
to
establish
efficient
processes
and
internal
communications.
14.
Foster
a
culture
of
accountability
by
establishing
clear
expectations
and
ensuring
all
platform
support
staff
understand
the
goals,
responsibilities,
and
performance
standards
necessary
for
success.
15.
Provide
appropriate
autonomy
to
lead
technical
personnel
while
holding
them
accountable
for
the
overall
success
of
their
subsystems
and
projects.
16.
Perform
all
other
duties
as
assigned.
Supervisory
Responsibilities:
Service
Desk
Lead,
Mobile
Technology
Administrator,
Mobile
Technology
Assistant,
Desktop
Integration
Specialist,
AV
Technicians,
and
Software
Specialists.
Mental
Demands/Physical
Demands/Environmental
Factors
Tools/Equipment
Used:
Standard
office
equipment,
including
computer
and
peripherals;
standard
instructional
equipment
Posture :
Moderate
standing;
occasional
kneeling,
squatting,
bending,
and
stooping
Motion:
Moderate
walking.
Continual
sitting
and
reaching,
repetitive
hand
and
arm
motions
Lifting:
Regular
light
lifting
and
carrying
(less
than
15
pounds);
occasional
moderate
lifting
and
carrying
(15-44
pounds)
Environment:
Work
inside;
may
occasionally
work
outside
(exposure
to
the
sun,
heat,
cold,
and
inclement
weather);
exposure
to
noise
Mental
Demands:
Work
with
frequent
interruptions;
maintain
emotional
control
under
stress
This
document
describes
the
general
purpose
and
responsibilities
assigned
to
this
job.
It
is
not
an
exhaustive
list
of
all
responsibilities
and
duties
that
may
be
assigned
or
skills
that
may
be
required.
Reviewed
by
Date
Received
by
Date