| Location | Garland, TX |
.
Job
Title:
Operations
Manager
Exemption
Status:
Exempt
Reports
to:
Assistant
Director
Event
Services
&
Operations
Date
Revised:
October
2026
Dept./School:
Curtis
Culwell
Center
Pay
Grade:
103
Primary
Purpose:
Responsible
for
the
daily
activities
required
to
run,
maintain,
and
service
the
Curtis
Culwell
Center,
including
facility
maintenance,
grounds,
and
custodial.
Assist
the
Event
Services
Team
by
providing
quality
setups
for
events
based
on
complex
service
orders
and
floor
plans,
delivering
quality
service
to
clients
and
guests
onsite,
identifying
potential
problems,
and
taking
appropriate
action
before
events
are
impacted.
Qualifications:
Education/Certification:
Bachelor's
degree
in
a
related
field
Experience:
Minimum
of
one
(1)
year
of
experience
in
the
capacity
of
Operations
Supervisor,
Assistant,
or
equivalent
in
at
least
150,000
square
feet
of
the
event
facility
Minimum
of
one
(1)
year
of
supervisory
experience,
and
maintaining
appropriate
operational
budget
line
items
Special
Knowledge/Skills:
Demonstrate
knowledge
of
practices
and
procedures
related
to
event
set-up
and
conversions;
typical
methods
and
techniques
for
cleaning
and
maintaining
the
facility
equipment;
and
proper
use
and
care
of
hand
and
power
tools
Demonstrate
ability
to
carry
out
tasks
in
a
reliable,
productive,
and
expedient
manner,
and
be
able
to
adhere
to
strict
deadlines
Possess
skills
and
experience
in
purchasing
procedures
and
supervising/training
personnel.
Engage
in
much
decision-making
that
is
generally
governed
by
procedure
and
guided
by
policy
Understand
and
work
from
general
instructions,
specifications,
blueprints,
sketches,
event
documents,
and
preventive
maintenance
schedules
Maintain
an
effective
working
relationship
with
clients,
employees,
exhibitors,
patrons,
and
others
encountered
in
the
course
of
employment
Follow
oral
and
written
instructions
and
communicate
effectively
with
others
in
both
oral
and
written
form
Organize
and
prioritize
work
to
meet
deadlines.
Work
effectively
under
pressure
and/or
a
stringent
schedule
and
produce
accurate
results
Operate
a
personal
computer
using
CAD,
Windows,
Microsoft
Office,
including
Word,
Excel,
EBMS,
Meeting
Matrix,
Outlook,
and
other
standard
office
equipment.
Work
independently,
exercising
judgment
and
initiative.
Work
in
a
fast-paced
environment
Remain
flexible
and
adjust
to
situations
as
they
occur.
Work
extended
and/or
irregular
hours,
including
nights,
weekdays,
and
holidays,
as
needed
Major
Responsibilities
and
Duties:
Performance
Effectiveness
1.
Responsible
for
the
daily
activities
required
to
run,
maintain,
and
service
the
Curtis
Culwell
Center,
including
housekeeping,
facility
maintenance,
grounds,
and
event
setups
2.
Analyzes
event
service
orders
and
prepares
work
plans
for
set-up/tear-down
crews.
3.
Effectively
assists
in
monitoring
inventory
control.
4.
Effectively
supervises
the
work
of
set-up
and
tear-down
crews.
5.
Safely
operates
automotive
equipment,
including
vans,
forklifts,
and
hydraulic
power
lifts,
during
work
performance.
6.
Provides
proper
training
and
instruction
for
part-time
operations
staff.
7.
Timely
response
to
user
needs
for
setup
changes
or
additional
equipment.
8.
Effectively
communicates
problem
areas
to
the
Director.
9.
Advises
on
maintenance/repair
issues
that
need
to
be
addressed.
10.
Advises
on
custodial
and
housekeeping
issues
as
needed.
11.
Ability
to
maintain
a
flexible
schedule
as
driven
by
events.
Personal
Effectiveness
12.
Directs,
supervises,
and
schedules
all
aspects
of
Curtis
Culwell
Center
Operations,
including
Utility,
Engineering,
Janitorial,
Landscape,
and
Changeover.
13.
Coordinates
the
Operations
activities
with
other
departments
and
event-related
contractors
to
ensure
facility
readiness
and
smooth
operation
of
events.
14.
Implements
and
updates
facility
rules,
regulations,
policies,
and
procedures.
15.
Provides
clear,
concise,
and
timely
communication
of
directives
to
other
departments.
16.
Ensures
that
the
Operations
Department
receives
pertinent
information
for
the
most
effective
use
of
the
facility
and
staffing.
17.
Assists
in
preparing
the
Annual
Operating
Budget
and
recommends
a
capital
budget
for
1-year
and
5-year
long-range
repairs
and
improvements
to
the
facility.
18.
Authorizes
the
requisition
of
equipment
and
supplies
within
budget
guidelines.
19.
Provides
a
yearly
inventory
of
all
equipment.
20.
Knows
and
ensures
all
laws,
codes,
ordinances,
policies,
procedures,
Risk
Management,
safety
precautions,
rules/regulations,
and
emergency
procedures
are
followed.
21.
Develop
a
program
to
train
all
employees
on
Fire/Life
Safety,
Emergency,
and
OSHA
Procedures.
22.
Investigate,
analyze,
and
resolve
operational
problems
and
complaints.
23.
Conducts
periodic
staff
meetings
to
discuss
procedures,
problems,
and
policy
changes.
24.
Works
closely
with
the
Director
to
prepare
and
negotiate
Service
Agreements.
25.
Negotiations
with
vendors,
contractors,
and
service
providers.
Professional
Effectiveness
26.
Develops
and
implements
preventive
maintenance
schedules,
emergency
procedures,
safety,
and
Risk
Management
policies
in
compliance
with
all
company
and
governmental
regulations.
27.
Acts
as
liaison
to
public
utility,
environmental,
and
energy
agencies.
Assist
the
Director
in
implementing
energy-saving
guidelines.
28.
Coordinates
and
oversees
special
projects,
such
as
construction,
remodeling,
or
expansion.
Plans
and
directs
the
work
of
outside
vendors
and
contractors
to
ensure
compliance
with
contracts
and
safety
requirements.
29.
Ensure
the
facility's
fire
and
emergency
safety
systems
are
operational
and
compliant
with
all
codes,
ordinances,
and
laws.
30.
Seeks
professional
growth
and
development.
31.
Manages
subordinate
supervisors
in
any
of
the
following
departments:
Utility,
Engineering,
Janitorial,
Landscape,
and
Changeover.
32.
Is
responsible
for
these
units'
overall
direction,
coordination,
and
evaluation.
33.
Carries
out
supervisory
responsibilities
in
accordance
with
district
policies
and
applicable
laws.
34.
Responsibilities
include
interviewing,
hiring,
and
training
employees;
planning,
assigning,
and
directing
work;
appraising
performance;
rewarding
and
disciplining
employees;
working
in
conjunction
with
Human
Resources;
addressing
complaints
and
grievances;
and
resolving
problems.
35.
Perform
all
other
duties
as
assigned.
Supervisory
Responsibilities:
Supervise
subordinate
supervisors
in
the
following
departments:
Utility,
Engineering,
Custodial,
Landscape,
and
Changeover.
Mental
Demands/Physical
Demands/Environmental
Factors:
Tools/Equipment
Used:
Standard
office
equipment,
including
a
personal
computer
and
peripherals
Posture:
Prolonged
sitting;
occasional
bending/stooping,
pushing/pulling,
and
twisting
Motion:
Repetitive
hand
motions,
including
frequent
keyboarding
and
use
of
a
mouse;
occasional
reaching;
ability
to
navigate
the
facility
for
prolonged
periods
Lifting:
Occasional
light
lifting
and
carrying
(less
than
50
pounds)
Environment:
May
work
prolonged
or
irregular
hours ;
occasional
travel
Mental
Demands:
Work
with
frequent
interruptions;
maintain
emotional
control
under
stress
This
document
describes
the
general
purpose
and
responsibilities
assigned
to
this
job.
It
is
not
an
exhaustive
list
of
all
responsibilities
and
duties
that
may
be
assigned
or
skills
that
may
be
required.
Reviewed
by
Date
Received
by
Date