| Location | Garland, TX |
Job
Title:
Campus
Technology
Assistant
Exemption
Status:
Nonexempt
Reports
to:
Coordinator
Technology/Principal
Date
Revised:
March
2026
Dept./School:
Technology
Services
/Assigned
Campus
Pay
Grade:
201
(ES)
202
(MS)
Primary
Purpose:
Responsible
for
overseeing
and
ensuring
the
smooth
operation
of
all
technology
at
the
campus
level.
Provide
Tier
1
support
for
all
technical
needs
to
ensure
daily
operational
readiness.
Facilitate
the
effective
use
of
technology
by
assisting
staff
and
students
with
software,
network
systems,
and
hardware-Troubleshoot
technical
issues
with
staff
and
students.
Maintain
a
real-time,
accurate
inventory
of
technology
assets
and
conduct
yearly
technology
audits.
Qualifications:
Education/Certification:
High
school
Diploma
or
equivalent
Technical
Support
Certification,
i.e.,
A+
Certification,
etc.,
preferred
Experience:
Minimum
of
one
(1)
year
of
customer
service
experience
Minimum
of
one
(1)
year
of
technical
support
experience
Classroom
management
experience
preferred
Special
Knowledge/Skills/Abilities:
Customer
service
experience
in
a
professional
environment
Basic
knowledge
of
computer
application
programs
in
Chrome,
Windows,
and
the
Apple
environment
Troubleshooting
computers,
printers,
audio-visual
equipment,
and
other
standard
peripherals
Possess
general
knowledge
of
how
campus
technology
equipment
is
assembled
and
operated
Possess
a
general
understanding
of
Windows
10
&
11
Operating
Systems
Proficient
with
the
use
of
Microsoft
Office
Suite
Ability
to
prioritize
work
and
meet
deadlines
Effective
communication
and
interpersonal
skills
Ability
to
use
the
Command
Prompt
to
verify
the
IP
address
of
systems
Score
a
passing
grade
on
the
basic
technical
screening
exam
Major
Responsibilities
and
Duties:
1.
Monitors
and
supervises
the
computer
lab
to
support
intervention
and
accelerated
learning
programs,
ensuring
students
remain
engaged,
on
task,
and
aligned
with
instructional
objectives.
2.
Work
in
the
ticket
system
and
provide
first-level
technical
support
for
staff
and
students.
3.
Utilize
the
GISD
service
ticket
system
to
respond
to
and
track
customer
technical
issues.
4.
Create
service
tickets
for
the
repair
and
maintenance
of
technology
equipment.
5.
Create
and
maintain
existing
campus
user
accounts,
as
needed.
6.
Report
to
the
Technology
Coordinator
on
the
location
for
new
equipment
delivery
and
installation
details.
7.
Coordinate
and
execute
campus-wide
device
deployments
for
students
and
staff.
8.
Coordinate
and
execute
campus-wide
device
collections
from
students
and
staff.
9.
Maintain
the
campus
computers,
printers,
TVs,
and
all
other
technology
for
teachers
and
students.
10.
Reimage
workstations
and
laptops
as
required.
11.
Powerwash
and
enroll
district
ChromeBooks.
12.
Record
and
maintain
accurate
asset
records
in
the
TipWeb-IT
Asset
Management
System.
13.
Inspect
assets
for
asset
tags
and
request
reprints
as
needed
for
accuracy.
14.
Update
asset
records
within
the
TIPWeb-IT
Technology
Asset
Inventory
System
when
required
(i.e.,
changes
to
the
asset
assignment
(room,
staff,
or
student),
changes
to
the
asset
location
(room),
changes
to
the
asset
status
(lost,
stolen,
repair,
available,
in
use,
etc.).
15.
Record
and
report
the
theft
of
equipment
and
file
necessary
reports
with
the
police.
16.
Performs
physical
audits
of
assets
at
least
twice
a
year.
17.
Supervises
student
technology
aides,
if
applicable.
18.
Coordinate
and
physically
move
technology
assets
as
requested
for
disposal,
repair,
or
use.
19.
Perform
Room
Inventory
reports
as
requested
by
the
Technology
Coordinator.
20.
Attend
Technology
department
meetings
and
training.
21.
Assist
the
campus
with
guest
speaker
setups
or
other
campus
activities
as
needed.
22.
Clean
up
campus
network
drives
by
purging
outdated
files
and
notifying
staff.
23.
Routinely
checks
on
labs,
classrooms,
and
laptop
carts
to
ensure
they
are
always
in
working
order
by
promptly
reporting
repairs.
24.
Report
details
of
any
wireless
connectivity
issues,
including
all
details
associated
with
the
connection
loss
example,
room,
number
of
users,
device
type,
IP
address,
WiFi
MAC
address,
program
being
accessed,
and
description
of
symptoms.
25.
Serve
as
a
communication
liaison
between
Technology
and
campus
staff.
26.
Assign
technology
equipment
to
new
staff
and
students,
and
provide
basic
orientation on
the
devices.
27.
Assist
teachers
with
scheduling
labs
and
technology
device
carts.
28.
Enforce
district
AUP
policies
with
students
and
staff,
especially
regarding
the
use
of
technology
resources.
29.
Follow
all
rules,
regulations,
and
policies
of
Garland
ISD,
as
well
as
directives
from
superiors.
30.
Follow
the
attendance
policy
as
assigned
by
the
supervisor.
31.
Perform
all
other
duties
as
assigned.
Supervisory
Responsibilities:
None
Mental
Demands/Physical
Demands/Environmental
Factors:
Tools/Equipment
Used:
Standard
office
equipment,
including
a
personal
computer
and
peripherals
Posture:
Prolonged
sitting;
occasional
bending/stooping,
pushing/pulling,
squatting,
bending,
stooping,
and
twisting
Motion:
Repetitive
hand
motions,
frequent
keyboarding,
and
use
of
a
mouse;
occasional
reaching,
moderate
walking
Lifting:
Regular
light
lifting
and
carrying
(less
than
15
pounds);
occasional
moderate
lifting
and
carrying
(15-44
pounds)
Environment:
Work
inside;
may
occasionally
work
outside
(exposure
to
the
sun,
heat,
cold,
and
inclement
weather);
exposure
to
noise
Mental
Demands:
Work
with
frequent
interruptions;
maintain
emotional
control
under
stress;
maintain
confidentiality
This
document
describes
the
general
purpose
and
responsibilities
assigned
to
this
job.
It
is
not
an
exhaustive
list
of
all
responsibilities
and
duties
that
may
be
assigned
or
skills
that
may
be
required.
Reviewed
by
Date
Received
by
Date