38308 Manager Event Services

Job

Title:

Manager

Event

Services

Exemption

Status:

Exempt

Reports

to:

Curtis

Culwell

Center

Director

Date

Revised:

August

2026

Dept.

/School:

Event

Services/Curtis

Culwell

Center

Pay

Grade:

103

Primary

Purpose:

Manages

all

aspects

of

event

services

and

event

coordination

in

arena,

ballroom,

assembly

spaces

and

other

Curtis

Culwell

Center

functions,

from

advanced

planning

through

the

completion

of

each

event.

Ensures

the

timely,

customer-friendly,

and

efficient

delivery

of

services,

including

event

planning,

budget

review,

assessment

of

facility

and

staffing

needs,

provision

of

stagehands

for

arena

shows,

and

securing

related

auxiliary

services

(catering,

housekeeping,

parking,

security,

and

technology).

Works

an

event

driven

flexible

schedule,

including

long

hours,

evenings,

weekends,

and

holidays,

and

must

be

present

and

actively

involved

on

all

arena

show

days.

Serves

as

Manager

on

Duty

according

to

the

established

rotation.

Coordinates

Manager

on

Duty

training

and

assignments

for

other

events

and

has

direct

supervision

over

event

coordinators.

Interacts

professionally

with

all

internal

and

external

customers,

utilizing

strong

interpersonal

skills.

Qualifications:

Education/Certification :

Bachelor's

degree

or

equivalent

experience

relevant

to

the

position

Experience:

Minimum

of

three

(3)

years

of

experience

in

Event

Coordination,

Venue

Management,

Marketing,

Public

Relations

or

related

field

Supervisory

experience

guiding

a

team,

managing

daily

workflows,

and

training

staff

in

an

Arena

or

Convention

Center

setting,

preferred

Special

Knowledge/Skills:

Team

Guidance

with

emphasis

on

training

Performance

tracking

giving

feedback,

conducting

reviews,

and

tracking

productivity

Proficient

in

the

use

of

work

processing,

spreadsheet

and

venue

management

software

Knowledge

of

customer

service

best

practices

Strong

interpersonal,

communication,

and

organizational

skills,

with

proven

ability

to

multitask

in

a

fast-paced

environment

Ability

to

communicate

effectively

with

clients,

identify

event/facility

needs,

and

determine

optimal

solutions

to

their

concerns

Proven

ability

to

recognize

and

resolve

problems

quickly

Experience

in

crowd

management

staffing

Previous

supervisory

experience

Familiarity

with

OSHA

requirements;

knowledge

of

fire

and

public

safety

regulations,

and

relevant

federal,

state,

and

local

regulations

Major

Responsibilities

and

Duties:

Performance

Effectiveness

1.

Utilizes

event

information

from

the

sales

department

and

clients

to

coordinate

all

aspects

of

appropriate

event

services

delivery.

2.

Consults

with

various

users,

promoters,

convention

representatives,

and

others

concerning

physical

set-up

needs

and

requirements

for

assigned

areas.

3.

Initiates

a

detailed

event

order

or

function

sheet

to

be

timely

distributed

to

inform

all

staff,

service

providers,

and

clients

of

the

operational

details,

services,

and

logistics

of

each

event.

4.

Establishes

both

short

and

long-term

guides

on

each

event

for

staff

and

service

providers

for

current

and

future

reference.

5.

Implements

and

administers

the

customer

service

standards,

all

policies,

and

procedures

of

the

Curtis

Culwell

Center.

6.

Coordinates

multiple

event

move-in/out

times

and

custodial

services;

oversees

equipment

availability

and

usage;

coordinates

other

activities

related

to

all

events.

7.

Inspects

facilities

to

ensure

they

are

being

appropriately

maintained

for

events.

8.

Implements

and

administers

catering

policies

to

ensure

compliance

and

the

consistent,

efficient

delivery

of

event

services.

9.

Recommends

actions

to

the

Director

to

maximize

customer

satisfaction

and

encourage

repeat

business

for

the

center.

10.

Ability

to

demonstrate

excellent

communication,

supervisory,

and

leadership

skills.

11.

Ability

to

independently

analyze

conditions

and

problems

and

take

appropriate

action.

12.

Ability

to

work

in

an

extremely

fast-paced

environment

in

a

highly

responsible

position.

13.

Ability

to

express

oneself

clearly

and

concisely,

orally

and

in

writing.

14.

Ability

to

interact

and

communicate

well

with

the

public.

15.

Neat

and

professional

in

appearance

and

expression.

Personal

Effectiveness

16.

Displays

professionalism

in

dealing

with

students,

parents,

staff,

and

facility

users.

17.

Approaches

problem-solving

tactfully

with

directness

and

integrity.

18.

Exerts

a

positive

influence

and

works

in

harmony

with

associates.

19.

Responds

to

suggestions

for

improvement

positively.

20.

Displays

self-control

and

tact.

21.

Must

display

good

attendance

and

be

punctual.

22.

Maintains

professional

appearance.

23.

Is

mentally

alert

and

physically

able

to

perform

job

functions.

24.

Provides

for

the

care

and

protection

of

school

property.

Professional

Effectiveness

25.

Manifests

support

for

and

compliance

with

the

philosophy,

objectives,

policies,

and

procedures

of

the

Curtis

Culwell

Center

and

Garland

ISD.

26.

Follows

the

Curtis

Culwell

Center

policies

regarding

individual

assignments.

27.

Demonstrates

an

interest

in

acquiring

new

skills

and

knowledge.

28.

Seeks

professional

growth

through

continuing

education

and

staff

development.

29.

Performs

other

duties

as

may

be

assigned.

Supervisory

Responsibilities:

Supervises

event

coordinators,

audiovisual

technicians,

custodians,

and

other

facility

staff

during

events.

Mental

Demands/Physical

Demands/Environmental

Factors

Tools/Equipment

Used:

Standard

office

equipment,

including

a

personal

computer

and

peripherals

Posture:

Prolonged

sitting;

occasional

bending/stooping,

pushing/pulling,

and

twisting

Motion:

Repetitive

hand

motions,

frequent

keyboarding

and

use

of

a

mouse;

occasional

reaching;

ability

to

navigate

the

facility

for

prolonged

periods

of

time

Lifting:

Occasional

light

lifting

and

carrying

(less

than

15

pounds)

Environment:

May

work

prolonged

or

irregular

hours;

occasional

travel

Mental

Demands:

Work

with

frequent

interruptions;

maintain

emotional

control

under

stress;

remain

alert

for

extended

periods

of

time

This

document

describes

the

general

purpose

and

responsibilities

assigned

to

this

job.

It

is

not

an

exhaustive

list

of

all

responsibilities

and

duties

that

may

be

assigned

or

skills

that

may

be

required.

Reviewed

by

Date

Received

by

Date