Rezult continues to make great strides toward enhancing the technology community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently we are searching for a
365 Dynamics Support Engineer to fulfill an immediate vacancy.
This individual will be responsible for:
- Implementing and supporting the implementation of an enterprise-level contact center and agent functionality.
- Developing self-service workflows using Microsoft Copilot Studio Agents and Dynamics 365 to provide automated assistance for many Store level systems.
- Provide hands-on desktop, browser, and network support for Dynamics 365 Customer Service Premium and Contact Center internal users.
- Leverage Power Platform daily to automate business processes with Power Automate, manage contact center data in Dataverse, customize model-driven Power Apps, and support Microsoft Copilot Studio agents integrated with Dynamics 365 Contact Center.
We are actively speaking with applicants that have a minimum of:
- 5+ Years of experience with Contact Center in an enterprise environment.
- Hands-on experience with Dynamics 365.
- 2+ Years on experience working with Power Platform (Power Automate, Dataverse)
- Hands-on experience working with Microsoft Copilot Studio Agents.
Preferred Certifications and Experience:
- Contact Center Implementation Experience
- Dynamics 365 Customer Service / Contact Center with omnichannel routing, queues, unified routing, workstreams, agent and supervisor experiences.
- Windows Desktop Engineering, group policy, device configuration, performance and event log.
- Experience in multi-site or multi-contact-center deployments.
- Azure administration experience and Microsoft certifications (MB-230, PL-200/PL-400, AZ-104)
- Troubleshooting voice and real-time media issues. (Softphones, WebRTC-based apps)
- Strong communication skills and ability to work directly with agents, supervisors, and IT stakeholders.
- Understanding of network fundamentals related to voice. (QoS, bandwidth, latency, VPN impact)
- Networking and firewall troubleshooting, packet captures, cyphers and certificates .
- Familiarity with Microsoft Teams, telephony, or voice integrations.
- Edge browser policy, Dev Tools, HAR files and packet captures.
- Experience creating standard desktop/browser readiness checklists for contact center agents.
Location:
- Hybrid - Lakeland, Florida
If your background, skills, and interest match the following; please apply online to ensure your credentials are reviewed by a skilled recruiter immediately. We look forward to working with you on this opportunity. For more information on Rezult and a list of additional job openings, please visit our website at www.rezultgroup.com.