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365 Dynamics Support Engineer

Rezult Group

Lakeland, Florida

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JOB DETAILS
SKILLS
Caching, Call Centers, Communication Skills, Customer Relationship Management (CRM), Customer Support/Service, Desktop Administration, Desktop PC, Firewalls, Genesys Solutions, Microsoft Product Family, Microsoft Windows Desktop, Microsoft Windows NT Group Policy, Network Administration/Management, Network Support, QoS (Quality of Service), Short Messaging Service (SMS), Technical Support, Telephony, Usability Engineering, VPN (Virtual Private Network), Voice Chat, Web Browsers
LOCATION
Lakeland, Florida
POSTED
13 days ago

Rezult continues to make great strides toward enhancing the technology community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently we are searching for a 365 Dynamics Support Engineer to fulfill an immediate vacancy.

 

This individual will be responsible for:



  • Provide hands-on desktop, browser, and network support for Dynamics 365 Customer Service Premium and Contact Center internal users.
  • Support Omnichannel agent experiences including voice, chat, and SMS, focusing on usability, performance, and reliability.
  • Validate and support browser configurations (Edge/Chrome), profiles, extensions, security settings, and caching behavior.
  • Troubleshoot voice quality issues (latency, jitter, packet loss, headset/device problems, browser media permissions).

We are actively speaking with applicants that have a minimum of: 



  • 5+ Years of experience with Windows Desktop Support in an enterprise environment.
  • 3+ Years working hands-on with Dynamics 365.
  • 2+ Years on experience working with Power Platform (Power Platform, Dataverse)
  • Hands-on experience working with Microsoft Copilot Studio Agents

Preferred Certifications and Experience:



  • Windows Desktop Engineering, group policy, device configuration, performance and event log.
  • Networking and firewall troubleshooting, packet captures, cyphers and certificates .
  • Edge browser policy, Dev Tools, HAR files and packet captures.
  • Strong understanding of modern browsers and browser-based applications.
  • Troubleshooting voice and real-time media issues. (Softphones, WebRTC-based apps)
  • Dynamics 365 Customer Service or similar CRM/contact center platforms. (Genesys, Five9, Amazon Connect)
  • Strong communication skills and ability to work directly with agents, supervisors, and IT stakeholders.
  • Understanding of network fundamentals related to voice. (QoS, bandwidth, latency, VPN impact)
  • Experience in multi-site or multi-contact-center deployments.
  • Familiarity with Microsoft Teams, telephony, or voice integrations.
  • Experience creating standard desktop/browser readiness checklists for contact center agents.




Location:
  • Hybrid - Lakeland, Florida

If your background, skills, and interest match the following; please apply online to ensure your credentials are reviewed by a skilled recruiter immediately. We look forward to working with you on this opportunity. For more information on Rezult and a list of additional job openings, please visit our website at www.rezultgroup.com.

About the Company

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Rezult Group

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