Operates within the parameters of the Leech Lake Gaming Human Resource Policy, Departmental Policy Manual and all Tribal Internal Controls (TICs), and all other applicable regulations. JOB DESCRIPTION: Responsible for the highest quality guest service involved with all food service outlets within the casino.
Numbers & Facts
Location
Shingobee on the Bay; Walker, Minnesota
Description
POSITION SUMMARY
JOB DESCRIPTION: Responsible for the highest quality guest service involved with all food service outlets within the casino.
ESSENTIAL FUNCTIONS
RESPONSIBILITIES:
Has the ability to perform all functions of supervised positions.
Trains all new and existing front of the house employees in guest service and satisfaction
Interfaces with kitchen staff on quality and production to include ticket times and presentation.
Assures that proper sanitation procedures are implemented and carried out to state and local health standards.
Ensures that all service standards and procedures are enforced.
Assists management in seeking out ways to improve sales and profits.
Assist in employee time management, documentation, scheduling, discipline and injury reports.
Maintains knowledge of all events in the property as a whole.
Attends and/or facilitates all mandatory meetings and training.
Maintains confidentiality at all times.
Is sensitive to Native American Culture.
Operates within the parameters of the Leech Lake Gaming Human Resource Policy, Departmental Policy Manual and all Tribal Internal Controls (TICs), and all other applicable regulations.
Secures the assets of Leech Lake Gaming and the Leech Lake Band of Ojibwe.