| Location | Enfield, Connecticut |
Perform precise calibration, repair and maintenance on customer pipettes, ensuring they meet defined performance and quality standards.
Complete all services with high attention to detail, accurately documenting work performed and results in the required systems.
Ensure that all service activities are recorded with the correct level of detail and in a timely manner so that invoicing and Quality Management System requirements are fully met.
Monitor and address all system needs related to each service order (status updates, parts, documentation) to keep workflows smooth and traceable.
Provide clear updates to customers and stakeholders on service status, findings and next steps, helping them plan their lab work with confidence.
Support continuous quality and process improvements by flagging recurring issues, anomalies or improvement ideas from your day‑to‑day work.
Bringing a high school diploma or GED equivalent as a minimum; an associate degree (A.A.) or equivalent from a two‑year college or technical school is preferred.
At least 1–2 years of relevant technical or customer experience (e.g. sales, service, lab support) or equivalent military training plus 1–2 years of relevant experience.
Strong attention to detail and a careful working style that ensure calibrations, repairs and documentation are accurate and complete.
Technical aptitude and willingness to learn: you are comfortable working with small precision instruments and following defined procedures.
Basic familiarity with business or service systems (or the ability to learn them quickly) to document work, close orders and support invoicing.
Good communication skills that enable you to provide clear, professional updates to customers and internal stakeholders.
A reliability‑focused mindset: you take responsibility for your work, follow quality and safety guidelines and keep commitments.
1st shift: Monday - Friday 7:00am - 3:30pm.
We value your contribution. An hourly wage in the range of $21–$23, plus bonus eligibility, recognizes your role in ensuring accurate, reliable pipettes for our customers.
Purpose and impact. Your work directly supports scientists and lab professionals, contributing to improving the human living condition.
Comprehensive benefits. A competitive total rewards package, including health, financial and education benefits, supports you in different stages of life.
Skill development. Opportunities to deepen your technical skills in calibration, repair and quality documentation and to grow within our service organization.
Direct impact on the business. High‑quality, efficient calibration service strengthens customer satisfaction and loyalty.