General Purpose:
Offers superior customer service while selling merchandise and assisting management in merchandising, inventory control, reservations, and special events preparation.
Essential Duties:
- Assists with development of buying plan and all golf merchandise related purchasing
- Creates a diverse and desirable array of equipment, apparel, and accessories presentations
- Maintains levels of product appropriate for the season and level of traffic through golf shop
- Purchase supplies, fixtures, and fitting systems to provide conducive sales environment and promote sales
- Maintain an attractive and orderly appearance in and around the golf shop
- Maintains product documentation from purchase to sale, including orders, receiving records, invoices, vendor statements and custom/special-order records to document merchandise history
- Conducts monthly physical inventory counts
- Assist in the development of necessary systems utilizing POS to safeguard inventories
- Monitors safeguarding of inventory and assets to reduce loss from theft, pilferage, defective/damaged goods, returns and markdowns
- Establishes sales and inventory recordkeeping policies and procedures, provides training and ensures compliance by staff
- Trains, motivates and develops golf shop staff to ensure effective sales, service, performance technique and product knowledge
- Establish and ensure employee purchase policies are adhered to including accurate accounting of employee purchases
- • Develop strategies to ensure member and guest satisfaction and maximize business performance and profitability
- Manage vendor performance
- Maintain collaborative partnership and negotiate effectively with vendors
Specific Daily Responsibilities – Include but are not limited to:
Project friendly, energetic and upbeat personality
Assist with all golf shop/counter duties
Keep shop organized and clean
Make sure all items remain neatly folded and hung
Tag and display all new items from the back room
Process, place, monitor and follow –up on special orders
Provide assistance to all members and guests on the shop floor
Promote new merchandise and all sale/promotional information
Offer extra services, i.e. gift wrapping, locker storage
Experience, Skills, and Traits:
Fundamental knowledge of the game of golf and golf merchandising concession operations
Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees
Strong organizational, planning and multi-tasking skills
Self-motivated with a desire to promote and market
Service and customer focused attitude
Remain up to date on customer relations management
Attend conferences, workshops, meetings and trade shows to keep abreast of current trends in the industry
Maintain and promote a positive professional image
Remain current on merchandising innovations, marketing and business trends
Experienced computer user including; Microsoft Word and Excel. Proficient in other applications and operating systems