Northeast Security is looking for a Full Time Hospitality Supervisor for the Boston, MA Area!
Pay Rate: $29 Days: Mon-Fri 0700-1500
- Applicants must have a minimum of 3 years Security experience. Hospital Security experience highly preferred
- Applicants are also required to complete drug screening and Criminal Background check.
Security Supervisor Responsibilities include but are not limited to:
- Supervise, train, and support assigned security officers to ensure consistent quality service.
- Conduct site inspections and ensure compliance with all NES, client, and regulatory standards.
- Respond promptly to incidents, emergencies, and client concerns, providing professional resolution and documentation.
- Maintain accurate daily activity logs, post orders, and incident reports.
- Monitor and manage attendance, scheduling, and shift coverage.
- Conduct onboarding, coaching, and disciplinary action as needed in coordination with HR and Operations.
- Serve as the point of contact between site management, clients, and NES leadership.
- Ensure officers maintain professional appearance, conduct, and performance.
- Support recruiting and onboarding efforts for new officers as required.
- Promote a culture of safety, integrity, and accountability across all shifts.
Work schedule may include evenings or night shifts and weekends/holidays as determined and scheduled annually.
Assume other duties as required by either Client or Northeast Security, Inc
Security Supervisor Skills:
- Excellent customer service skills and service delivery orientation
- Answering phone calls
- Monitoring security Concierge personnel to ensure guest services are satisfactory
- Client Management Skills
- Strong Leadership skills
- Knowledge of supervisory practices, procedures, and security operations
- Ability to provide positive direction and motivate performance.
- Strong attention to detail
- Strong written and verbal communication skills
- Ability to show responsibility and friendliness towards clients and residents.
- Strong professionalism
- Ability to solve conflict/problem solve.
- Maintain the highest ethical and professional standards.
- Must be able to multi-task and self-manage in a dynamic environment.
- Must be knowledgeable of all company policies and procedures.
- Maintain effective relationships with all levels of the company and client organizations
Security Supervisor Requirements:
- Customer Service Experience required.
- 2-3 years of previous Security supervisor experience.
- Neat and professional appearance
- Dependable means of transportation
- Ability to communicate clearly and effectively in English (both written and verbal)
- High School Diploma/GED Equivalent
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