27-60 Student Success Coordinator (SUA 2) - Academic Support & Advocacy

27-60 Student Success Coordinator (SUA 2) - Academic Support & Advocacy

Salary

$56,079.00 Annually

Location

West Chester University, PA

Job Type

Regular / Full-Time

Job Number

27-60

Department

Academic Affairs

Division

Academic Support & Advocacy Center

Opening Date

10/21/2026

• Description
• Benefits

Position Summary

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania's Academic Support & Advocacy Center invites applications for the vacant position of Student Success Coordinator (SCC). The SSC will have an assigned case load of students within the College of Business and Public Management.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

The Academic Support and Advocacy Center (ASA) at WCU is committed to enhancing student success by providing foundational relationships and comprehensive support that address academic, social, and personal challenges faced by first-year and transfer students. The ASA aims to foster student resilience and persistence by ensuring that students have access to knowledgeable and compassionate guidance throughout their transition to college life.

The ASA mission and purpose focuses on relationship building, holistic support and in some cases, depending on the students' chosen major, registration support. SSC's foster student success, persistence, and engagement by building ongoing relationships with students, helping them navigate West Chester University, and connecting them with academic, emotional, and well-being resources throughout their transition to WCU. This relationship is formalized in the first year, and in most cases, students will transition to a faculty advisor based on their major of choice in their second year.

Via direct contact with students, the SSC offers different types of academic support services to aid students in their utilization of academic systems, policies, and structures, and, when appropriate, help students understand degree programs such as major specific requirements, and general education requirements. SSC's design and administer student engagement campaigns to remind students about responsibilities such as placement exams for incoming students and returning student registration. SSCs frequently respond to incoming requests for student support by connecting with students to the resources available to support student retention. This position is responsible for understanding the student experience and identifying process improvements while promoting retention and academic success.

The ideal candidate will be deeply committed to student success, with strong communication skills, a growth mindset, and a talent for creative problem-solving. They should embrace continuous process improvement, value teamwork and shared governance, and be eager to collaborate with faculty and staff to support students.

Responsibilities include:

• Meet with students (via a combination of in-person and virtual appointments) to discuss academic needs and the student's holistic experience at West Chester University including but not limited to engagement with other students, wellness, progress in students' courses, resource navigation, and, in some cases, academic requirements for degree planning and course registration
• Support students in understanding academic and registration requirements
• Utilize WCU's student information system, Banner, to assist with student registration
• In collaboration with team, develop and execute student communication campaigns to help connect students to academic and registration resources
• Utilize technology, such as the Navigate Student Success Platform, to understand student profiles and engage students
• Utilize proactive strategies to support student registration, academic planning, and navigation of curriculums and policies via meetings, communications, and programming
• Collaborate and communicate regularly with ASA leadership, faculty, chairs, deans, and colleagues regarding student care strategies and outcomes
• Engage in daily communication with individual students and cohorts critical to the University's commitment to student success and engagement
• Utilize student data to identify opportunities for outreach and support
• Identify continual process improvements to the student experience using data from campaigns and other reports provided
• Engage in continuing professional development
• Participate in FERPA training. Promote FERPA compliance in all interactions with WCU Staff faculty, students, and families. Treat all records, data, and conversations confidentially in compliance with federal and institutional FERPA policies and guidelines
• Engage productively in a shared governance and team-focused environment
• Other duties as assigned

Minimum Qualifications

• Bachelor's degree
• Demonstrated experience supporting students at the college or high school level

Preferred Qualifications

• Experience working in a student support office or student resource office college or high school level
• Experience using software and technology when supporting student success (including but not limited to, Navigate/Early Alert systems, Microsoft Suite, student information systems, such as Banner, or learning management systems)
• Experience meeting diverse student needs
• Experience with presenting to groups/public speaking

Special Instructions

Salary and benefits are dictated by the State College and University Professional Association (SCUPA) Collective Bargaining Agreement.

This position is eligible for hybrid work but is not 100% remote. Occasional evenings and weekends may be required to support student events.

Candidates should apply online at https://www.schooljobs.com/careers/wcupa. A cover letter, resume and three professional references are all required for consideration.

Review of applications will begin immediately and continue until the position is filled. Compliant with applicable collective bargaining agreement, this advertisement may be closed without notice upon receipt of a sufficient pool of qualified candidates.

Due to the nature of this position, employment visa sponsorship is not available.

Applicants must successfully complete the interview process to be considered as a finalist.

All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Campus Safety Act and Act 73 of 1988, West Chester University publishes a combined Annual Security and Fire Safety Report (ASFSR). The ASFSR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASFSR is available for review on the Public Safety website.

Developing and sustaining a diverse faculty and staff advances West Chester University's educational mission. West Chester University is an Affirmative Action - Equal Opportunity Employer.

Email hrs@wcupa.edu for questions regarding the application process.

WCU proudly offers comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, many wellness programs, a tuition waiver for self and family members, and training, development and advancement opportunities.

• On the first working day, new employees are eligible to enroll in medical benefit plans and can choose between two PPO plans or an HMO plan.
• Supplemental dental, vision, hearing and prescription coverage is also offered to employees.
• The Get Healthy Wellness program rewards participants with reduced health care premiums and provides tools and resources to maintain good health.
• Flexible spending accounts allow employees to withhold income from their paychecks before taxes for reimbursement of approved medical and dependent care expenses.
• A University mission to support employee personal and professional growth.
• PASSHE tuition waiver lowers the cost of college expenses.
• Leave and time-off benefits include generous paid vacation, paid sick time, military leave and paid time off for most major holidays.
• Choice of two group retirement plans with generous employer contributions.
• Voluntary retirement plans offer two additional options to save and invest money for retirement and are available to all employees upon their date of hire.
• Group life insurance is provided at no cost to all permanent employees.
• Voluntary long-term disability insurance (LTD) and voluntary group life and personal accident insurance (VGLIP/AD&D) are available to employees.
• State Employee Assistance Program (SEAP) provides a wide range of free services including counseling, legal, and financial services.

The employee group for this position is The State College & University Professional Association (SCUPA).

For additional benefit details please see the PASSHE EMPLOYEE BENEFITS PAGE .

The information is provided for general purposes only. Legal Plan Documents will govern any discrepancies that may arise. Benefits, benefit levels, and eligibility rules are subject to change. The benefits described are available to most employees; however, certain eligibility requirements must be met.

Employer West Chester University

Address 201 Carter Drive, Suite 100

West Chester, Pennsylvania, 19383

Website http://www.wcupa.edu