27-49 Housing Operations Assistant (AA1) - Division of Strategic Enrollment Management

27-49 Housing Operations Assistant (AA1) - Division of Strategic Enrollment Management

Salary

$49,819.00 Annually

Location

West Chester University, PA

Job Type

Regular / Full-Time

Job Number

27-49

Department

Enrollment Management

Division

Housing Operations

Opening Date

09/28/2026

• Description
• Benefits

Position Summary

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania's Division of Strategic Enrollment Management invites applicants for the position of Housing Operations Assistant.

The shift for the position is Monday to Friday, 8:00 a.m. - 4:30 p.m.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

The Housing Operations Assistant provides comprehensive administrative and operational support to the Housing Operations department and the Senior Associate VP of Housing Operations. This role assists visitors, students, and their guardians with housing inquiries and assignments, maintains accurate housing and meal plan data, and ensures smooth day-to-day office operations.

The ideal candidate will demonstrate excellent customer service skills; strong organizational skills; the ability to manage multiple priorities in a fast-paced and high-volume environment; technology proficiency; and the ability to effectively communicate in writing and verbally and interact dynamically with a variety of constituents.

Responsibilities include:

• Assist with the distribution of information related to various housing and meal plan processes, including all housing processes for new and returning students, summer housing, and other applicable programs
• Receive visitors and telephone callers in a courteous and professional manner, providing information and resolving problems in accordance with department or division policies and procedures
• Respond to emails using appropriate spelling, grammar, and professional tone that appropriately represents the office
• Maintain necessary records and billing related to housing occupancy and meal plans management for all terms and update information as needed
• Assist with the assignment and billing of housing and meal plans for summer students/campers, break housing, Academic Success Program students, Promise Program students, and other special populations
• Assist the Housing Operations Office with various administrative processes and responsibilities
• Assist with Accepted Students Days, typically two Saturdays held during the spring semester, Orientations, and other events as needed to showcase and promote WCU housing. Some weekend work is required.
• Assist in managing and coordinating the Housing Operations calendar, including scheduling meetings, conferences, appointments, and departmental activities.
• Update forms, documents, and brochures as needed, utilizing basic concepts of layout and design
• Regularly utilize software programs to facilitate and expedite communications
• Perform other duties as assigned

Minimum Qualifications

• Such training may have been gained through graduation from a four-year college or university or any equivalent combination of experience and training.
• Demonstrated proficiency in Microsoft Office including Outlook, Teams, and Excel

Required Knowledge, Skills & Abilities:

• Some knowledge of the principles and practices of public administration
• Some knowledge of the principles of governmental accounting, statistics, and public personnel administration
• Some knowledge of the sources of information, methods, and techniques used in administrative research
• Ability to carry out, with some supervision, staff assignments requiring the organization of material and development of procedures
• Ability to conduct studies and analyze contributing to the development of sound operational procedures
• Ability to speak and write effectively
• Ability to establish and maintain effective working relationships with administrative officials, other employees, and the general public

Preferred Qualifications

• Experience in an administrative role
• Customer service experience
• Experience in higher education and student support
• Experience using housing and document management systems such as StarRez, Slate, Qualtrics, Microsoft Teams, etc.

Special Instructions

Salary and benefits are dictated by the American Federation of State, County and Municipal Employees (AFSCME) collective bargaining agreement.

Candidates should apply online at https://www.schooljobs.com/careers/wcupa.

Required Documents for Consideration:

• Resume
• A list of three references with contact information

Review of applications will begin immediately. Incomplete applications will not be reviewed.

Applicants must successfully complete the interview process to be considered as a finalist.

Due to the nature of the position, employment visa sponsorship is not available.

All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Campus Safety Act and Act 73 of 1988, West Chester University publishes a combined Annual Security and Fire Safety Report (ASFSR). The ASFSR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASFSR is available for review on the Public Safety website.

Developing and sustaining a diverse faculty and staff advances West Chester University's educational mission. West Chester University is an Affirmative Action - Equal Opportunity Employer.

Email hrs@wcupa.edu for questions regarding the application process.

WCU proudly offers comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, many wellness programs, a tuition waiver for self and family members, and training, development and advancement opportunities.

• On the first working day, new employees are eligible to enroll in medical benefit plans and can choose between two PPO plans or an HMO plan.
• Supplemental dental, vision, hearing and prescription coverage is also offered to employees.
• The Get Healthy Wellness program rewards participants with reduced health care premiums and provides tools and resources to maintain good health.
• Flexible spending accounts allow employees to withhold income from their paychecks before taxes for reimbursement of approved medical and dependent care expenses.
• A University mission to support employee personal and professional growth.
• PASSHE tuition waiver lowers the cost of college expenses.
• Leave and time-off benefits include generous paid vacation, paid sick time, military leave and paid time off for most major holidays.
• Choice of two group retirement plans with generous employer contributions.
• Voluntary retirement plans offer two additional options to save and invest money for retirement and are available to all employees upon their date of hire.
• Group life insurance is provided at no cost to all permanent employees.
• Voluntary long-term disability insurance (LTD) and voluntary group life and personal accident insurance (VGLIP/AD&D) are available to employees.
• State Employee Assistance Program (SEAP) provides a wide range of free services including counseling, legal, and financial services.

The employee group for this position is American Federation of State, County, and Municipal Employees (AFSCME).

For additional benefit details please see the PASSHE EMPLOYEE BENEFITS PAGE .

The information is provided for general purposes only. Legal Plan Documents will govern any discrepancies that may arise. Benefits, benefit levels, and eligibility rules are subject to change. The benefits described are available to most employees; however, certain eligibility requirements must be met.

Employer West Chester University

Address 201 Carter Drive, Suite 100

West Chester, Pennsylvania, 19383

Website http://www.wcupa.edu