27-33 Electronic Resources Technician (Library Technician) - University Libraries

27-33 Electronic Resources Technician (Library Technician) - University Libraries

Salary

$49,819.00 Annually

Location

West Chester University, PA

Job Type

Regular / Full-Time

Job Number

27-33

Department

Library Services

Opening Date

09/11/2026

• Description
• Benefits

Position Summary

Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania invites applicants for the position of Electronic Resources Technician for University Libraries.

The shift for the position is Monday to Friday, 8:00 a.m. - 4:30 p.m.

West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

The University Libraries empower intellectual exploration through building connections, collections, and community. As an active partner in the University's academic programs, the libraries are a major contributor to WCU's core mission of student success. The faculty members serve as both instructors of information literacy and stewards of library resources. The staff members support the operation of the libraries whether it be assisting patrons at help desks, making the various library resources ready for patron use, or providing access to library technology.

As a member of the Resource Services Unit, this position is primarily responsible for the management of electronic resources, including journals, databases, e-books, and streaming media through the library's Integrated Library System (ILS).

The ideal candidate will demonstrate excellent customer service skills; strong organizational skills; the ability to manage multiple priorities in a fast-paced and high-volume environment; technology proficiency; and the ability to effectively communicate in writing and verbally and interact dynamically with a variety of constituents. They will be a clear and engaging communicator who takes initiative, approaches challenges thoughtfully and contributes to continuous process improvement.

Responsibilities Include:

• Provide access to and ensures the discoverability of electronic resources by administering, supporting, and monitoring resources within the ILS and library catalog.
• Manage technical authentication configuration for electronic resources including allocation of resources in Open Athens, link resolvers in ILS, and vendor administrative account updates.
• Configure and maintain access to electronic resources by updating and maintaining West Chester University collection inventory and linking information through the Knowledgebase, MARC record imports, and administrative modules on vendor websites.
• Maintain Springshare's Databases A-Z list.
• Provide first line troubleshooting to resolve access issues for patrons both on- and off-campus.
• Serve as a technical contact for electronic resources vendors, relating to troubleshooting issues. Oversee a ticketing system to manage, track, and resolve issues. Monitor vendor system alerts and communicates to staff when needed.
• Implement, maintain, and troubleshoot usage data harvests (via the NISO standard SUSHI and COUNTER). Upload current and retrospective e-resource usage data to ILS for non-SUSHI compliant vendors. Collect, organize, and maintain all usage data files for all electronic resource vendors.
• Maintain vendor support account information, including administrative, statistical, and Read-and-Publish logins.
• Under the direction of the Resource Services Manager, collaborate with the Acquisitions & Serials Technician, the Collections Strategist Librarian, the Discovery Librarian, and the Library Systems Team in the electronic resource lifecycle.
• Manage an organizational system of agreements and licenses in library applications to provide access and ensure licenses are current.
• In conjunction with the Resource Services unit, writes and maintains documentation for policies and procedures related to the workflow of electronic resources and library practices.
• Perform other duties as assigned

Minimum Qualifications

• Four years of library-clerical work including two years of advanced library clerical work comparable to Library Assistant II, and graduation from high school OR
• Two years of advanced library clerical work, and an associate degree or equivalent training with major course work in library science OR
• Bachelors degree
• Demonstrated proficiency in Microsoft Office including Outlook, Word, and Excel

Required Knowledge, Skills & Abilities:

• Knowledge of library techniques, procedures, and working tools used in accessing, cataloging, circulating; and maintaining library materials
• Knowledge of the methods and procedures used in bibliography preparation and the use of library research materials
• Knowledge of reader comprehension and interest levels of library patrons
• Skill in the application of the techniques and procedures used in cataloging
• Ability to apply library methods and principles in circulation and providing reader services
• Ability to establish and maintain effective working relationships with other library personnel and the public

Preferred Qualifications

• Experience working in an academic library or higher education setting
• Experience using ALMA or related library management systems
• Experience troubleshooting equipment issues related to accessing information online
• Customer service experience
• Library help desk experience

Special Instructions

Salary and benefits are dictated by the American Federation of State, County and Municipal Employees (AFSCME) collective bargaining agreement.

Candidates should apply online at https://www.schooljobs.com/careers/wcupa.

To be considered for the position, upload the following required documentation to the application:

• Resume
• Cover letter
• A list of three references with contact information.

Incomplete applications will not be considered. Review of applications will begin immediately and continue until the position is filled. Compliant with applicable collective bargaining agreement, this advertisement may be closed without notice upon receipt of a sufficient pool of qualified candidates.

Due to the nature of the position, employment visa sponsorship is not available.

Applicants must successfully complete the interview process to be considered as a finalist.

All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Campus Safety Act and Act 73 of 1988, West Chester University publishes a combined Annual Security and Fire Safety Report (ASFSR). The ASFSR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASFSR is available for review on the Public Safety website.

Developing and sustaining a diverse faculty and staff advances West Chester University's educational mission. West Chester University is an Affirmative Action - Equal Opportunity Employer.

Email hrs@wcupa.edu for questions regarding the application process.

WCU proudly offers comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, many wellness programs, a tuition waiver for self and family members, and training, development and advancement opportunities.

• On the first working day, new employees are eligible to enroll in medical benefit plans and can choose between two PPO plans or an HMO plan.
• Supplemental dental, vision, hearing and prescription coverage is also offered to employees.
• The Get Healthy Wellness program rewards participants with reduced health care premiums and provides tools and resources to maintain good health.
• Flexible spending accounts allow employees to withhold income from their paychecks before taxes for reimbursement of approved medical and dependent care expenses.
• A University mission to support employee personal and professional growth.
• PASSHE tuition waiver lowers the cost of college expenses.
• Leave and time-off benefits include generous paid vacation, paid sick time, military leave and paid time off for most major holidays.
• Choice of two group retirement plans with generous employer contributions.
• Voluntary retirement plans offer two additional options to save and invest money for retirement and are available to all employees upon their date of hire.
• Group life insurance is provided at no cost to all permanent employees.
• Voluntary long-term disability insurance (LTD) and voluntary group life and personal accident insurance (VGLIP/AD&D) are available to employees.
• State Employee Assistance Program (SEAP) provides a wide range of free services including counseling, legal, and financial services.

The employee group for this position is American Federation of State, County, and Municipal Employees (AFSCME).

For additional benefit details please see the PASSHE EMPLOYEE BENEFITS PAGE .

The information is provided for general purposes only. Legal Plan Documents will govern any discrepancies that may arise. Benefits, benefit levels, and eligibility rules are subject to change. The benefits described are available to most employees; however, certain eligibility requirements must be met.

Employer West Chester University

Address 201 Carter Drive, Suite 100

West Chester, Pennsylvania, 19383

Website http://www.wcupa.edu