27-25 Director of Housing Operations (Manager 190)

27-25 Director of Housing Operations (Manager 190)

Salary

$99,500.00 Annually

Location

West Chester University, PA

Job Type

Regular / Full-Time

Job Number

27-25

Department

Enrollment Management

Division

Housing Operations

Opening Date

09/10/2026

• Description
• Benefits
• Questions

Position Summary

Join a vibrant equity-minded campus whose excellence is reflected in its community, cultural engagement, and student success. The Office of Enrollment Management invites applicants for the position of Director of Housing Operations (Manager 190).

West Chester University (WCU), a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, selected post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.

WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.

Reporting directly to the Senior Associate Vice President of Housing Operations, the Director of Housing Operations is primarily responsible for leading marketing, leasing, and housing assignment for the WCU-managed on-campus housing portfolio including assisting with facilities-related concerns. The incumbent develops and executes data-informed marketing, leasing, and operational strategies to maximize occupancy across four traditional-style buildings, two apartment communities, and a modular housing community, manages the full assignment process from application through placement, and delivers a seamless, service-oriented experience for prospective, new, and returning residents. Serving as a key operational leader, the Director connects housing performance directly to the universitys enrollment and revenue objectives. Working in close partnership with Admissions, Public Relations, and Residence Life, the Director aligns housing outreach and occupancy targets with the institutions broader recruitment and retention goals.

The ideal candidate demonstrates strong leadership, functional expertise, and excellent project management skills. This person is collaborative, intently communicative, and works independently in a fast-paced, high volume, deadline driven, and team orientated environment. The candidate will leverage their experience and expertise to the organization's processes and architecture whilst ensuring adherence to established industry standards and national best practices across all functions. This person may be expected to occasionally work night and weekend promoting programs and events.

Responsibilities include:

• Provide leadership, planning, development, and implementations of all short- and long-term initiatives for housing operations
• Responsible for recommending strategies, processes, and procedures that directly impact and support Enrollment management objectives focused on but not limited to residential requirements, occupancy management, assignment processes, room selection, room changes, special program needs, accounting and auditing, withdrawals and refunds, marketing and communications, and assessment of student satisfaction of the housing signup process for new and returning student populations
• Direct policy and all business practices related to the application, billing and payment, and housing assignments for approximately 2300 students who reside in on-campus WCU housing
• Oversee and attend Accepted Students Days, typically 2 Saturdays, held in the spring, Orientations, and other events as needed to showcase and promote WCU housing. Some weekends are required.
• Provide direction and training to Housing Operations staff, Residence Life staff, and other departments as needed on all occupancy-related processes, such as room changes, consolidation, and extended housing
• Communicate with students, parents, and families, about overall housing process
• Create and maintain housing dashboard and conducts occupancy assessment
• Maintain strong relationships with key stakeholders - Admissions, Dining Services, athletics, special programs in an effort to stay competitive and manages requests for building/bed usage
• Supervise assigned staff which includes the Assistant Director for Housing Occupancy and a administrative assistant
• Responsible for managing unique situations that require the development of new approaches to problem solving to address the concerns of parents, families, and students related to their housing assignment, charge assessment, and living experience
• Responsible for assisting the Senior Associate Vice President of Housing Operations with facilities-related concerns to ensure our students receive the best customer service
• Meal plan management
• Perform other duties as assigned

Minimum Qualifications

• Bachelor's degree in Education, Business, Finance, Marketing, or a closely related field
• A minimum of four years of full-time professional experience in the student housing industry, marketing, and occupancy management
• Experience fostering external research collaborations
• Demonstrated knowledge of operational and financial management practices
• Demonstrated ability to effectively communicate in writing & verbally, and present dynamically to a variety of constituents
• Experience leading and supervising professional staff of different levels
• A minimum of 3 years of experience using the StarRez housing management software

Preferred Qualifications

• Experience leading project teams; and/or
• Experience mentoring students staff; and/or
• Leadership experience managing housing occupancy or housing operations at a higher education institution

Special Instructions

There is the possibility of working remotely occasionally subject to departmental operations.

The salary for this position is $99,500.

Excellent benefits package including undergraduate tuition fee waiver for self and dependents.

Apply online at https://www.schooljobs.com/careers/wcupa. Incomplete applications will not be reviewed.

Review of applications will begin immediately and continue until the position is filled. This advertisement may be closed without notice upon receipt of a sufficient pool of qualified candidates.

Required Documents for Consideration

To be considered an applicant for the position, please submit the following:

• Cover letter
• Curriculum vitae/Resume
• List of three references with contact information (Include position title, phone number, and email address).

To be considered a finalist, applicants must successfully complete the application and interview process.

Due to the nature of this position, employment visa sponsorship is not available

All offers of employment are subject to and contingent upon satisfactory completion of all preemployment criminal background checks.

Developing and sustaining a diverse faculty and staff advances West Chester University's educational mission. West Chester University is an Affirmative Action - Equal Opportunity Employer.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Campus Safety Act and Act 73 of 1988, West Chester University publishes a combined Annual Security and Fire Safety Report (ASFSR). The ASFSR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASFSR is available for review on the Public Safety website.

Application Questions?

Email hrs@wcupa.edu for questions regarding the application process.

WCU proudly offers comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, many wellness programs, a tuition waiver for self and family members, and training, development and advancement opportunities.

• On the first working day, new employees are eligible to enroll in medical, prescription, dental and vision benefit plans. Medical and prescription drug coverage includes PPO health, prescription drug, and hearing coverage.
• Dental and vision coverage is offered at no cost to employees.
• The Healthy U Wellness program rewards participants with reduced health care premiums and provides tools and resources to maintain good health.
• Flexible spending accounts allow employees to withhold income from their paychecks before taxes for reimbursement of approved medical and dependent care expenses.
• A University mission to support employee personal and professional growth.
• PASSHE tuition waiver lowers the cost of college expenses.
• Leave and time-off benefits include generous paid vacation, paid sick time, military leave and paid time off for most major holidays.
• Choice of two group retirement plans with generous employer contributions.
• Voluntary retirement plans offer two additional options to save and invest money for retirement and are available to all employees upon their date of hire.
• Group life insurance is provided at no cost to all permanent employees.
• Voluntary long-term disability insurance (LTD) and voluntary group life and personal accident insurance (VGLIP/AD&D) are available to employees.
• State Employee Assistance Program (SEAP) provides a wide range of free services including counseling, legal, and financial services.

The employee group for this position is Nonrepresented Employees (Managers).

For additional benefit details please see the PASSHE EMPLOYEE BENEFITS PAGE .

The information is provided for general purposes only. Legal Plan Documents will govern any discrepancies that may arise. Benefits, benefit levels, and eligibility rules are subject to change. The benefits described are available to most employees; however, certain eligibility requirements must be met.

01

Do you have a minimum of 3 years of experience using the StarRez housing management software?

• Yes
• No

02

Describe your student housing experience.

Required Question

Employer West Chester University

Address 201 Carter Drive, Suite 100

West Chester, Pennsylvania, 19383

Website http://www.wcupa.edu