245D Designated Manager (Home and Community Based Services).

ASSISTING HANDS HOMEHEALTH CARE LLC

Minneapolis, MN

Apply

JOB DETAILS

SALARY

SKILLS

Best Practices, Case Management, Coaching, Communication Skills, Corrective Action, D Programming Language, Digital Signal Processing (DSP), Documentation, Embedded Systems, Employee Orientation, Health Education, Healthcare, Homeland Security, Human Health, Incident Response, Internal Audit, Leadership, Legal, Licensing, Maintain Compliance, Mentoring, Needs Assessment, On Call, Operational Audit, Organizational Skills, People Management, Quality Assurance, Quality Management, Quality Monitoring, Regulations, Regulatory Compliance, Service Delivery, Staff Development, Staff Training, Team Player, Training/Teaching, Willing to Travel

LOCATION

Minneapolis, MN

POSTED

30+ days ago

Benefits:

401(k) matching
Flexible schedule
Paid time off
Training & development

Full job description

Designated Manager – 245D Programs

Location: Columbia Heights, MN (with regular travel to residential and community-based sites)
Classification: Full-Time

Pay: $25/hourly

PTO: 1 hour for every 30 hours worked

401K with 3% match

Position Summary

The Designated Manager – 245D Programs provides overall oversight and accountability for one of MNCCS’s 245D-licensed services. This role ensures that services are delivered in a person-centered, rights-respecting, and culturally responsive manner, while maintaining full compliance with Minnesota Department of Human Services (DHS) licensing requirements.

The Designated Manager partners closely with Designated Coordinators, supervisors, and Direct Support Professionals (DSPs) to strengthen service quality, build staff competency, and ensure individuals receive consistent, meaningful, and safe supports. This position balances regulatory compliance, staff coaching, and quality improvement, and serves as a key leader in incident oversight, corrective action, and continuous program improvement.

Key Responsibilities
Person-Centered Program Leadership

Ensure services are planned and delivered in alignment with each individual’s assessed needs, preferences, goals, and cultural considerations
Promote and protect individual rights in accordance with Minnesota Statutes §245D.04
Monitor service quality and satisfaction of individuals served, legal representatives, case managers, and other stakeholders
Ensure dignity, choice, privacy, and self-determination are embedded in daily service delivery

Coaching, Supervision & Staff Development

Provide coaching, guidance, and performance support to DSPs and front-line supervisors
Ensure staff receive effective orientation, training, and ongoing competency development in accordance with §245D.09
Support supervisors in building strong, accountable, and person-centered teams
Address performance concerns through coaching, corrective action, and progressive discipline as needed

Program Oversight & Regulatory Compliance

Ensure programs operate in full compliance with Minnesota Statutes Chapter 245A and 245D, including license terms, conditions, and variances
Maintain up-to-date knowledge of DHS regulations, licensing guidance, and best practices
Conduct internal reviews and audits of program operations, staff training, and documentation
Serve as a point of contact during DHS licensing reviews, inspections, and corrective action processes

Incident & Emergency Oversight

Review and oversee incidents, emergencies, and reports to ensure safety, accountability, and learning
Ensure incident reporting and follow-up comply with §245D.11 and §245A.65
Coordinate corrective actions, retraining, or system improvements resulting from incidents
Participate in or support after-hours or on-call response related to incidents or emergencies, as needed

Quality Improvement & Corrective Action

Use data, incident trends, audits, and stakeholder feedback to identify service gaps and improvement opportunities
Develop, implement, and monitor corrective action plans in response to licensing findings or internal reviews
Track outcomes to ensure sustained compliance and service improvement over time

Minimum Qualifications

Candidates must meet one (1) of the following education and experience combinations:

Bachelor’s degree in human services, health, education, or a related field, AND at least 1 year of full-time direct care experience
Associate’s degree in a related field AND at least 2 years of full-time direct care experience
Diploma in a related field AND at least 3 years of full-time direct care experience

Required Experience & Skills

Minimum of 3 years of supervisory-level experience in programs serving persons with disabilities or adults aged 65+
Strong working knowledge of Minnesota HCBS licensing requirements, including Chapters 245A, 245D, and §245D.09
Demonstrated strength in coaching, mentoring, and supporting DSPs and supervisors
Ability to balance regulatory compliance with person-centered practice
Strong communication and collaboration skills with staff, individuals served, families, case managers, licensors, and healthcare partners
Proven ability to lead corrective action, quality improvement initiatives, and culture change

Working Conditions

Monday–Friday, primarily in-office, with regular visits to residential and community-based service locations
Frequent collaboration with DSPs, supervisors, families, case managers, DHS licensors, and healthcare professionals
Occasional evening, weekend, or on-call responsibilities related to incidents or emergencies.
Completing client intakes, 45-day meetings, 60-day reviews, 6-month reviews and Annual reviews.

245D Designated Manager (Home and Community Based Services).

ASSISTING HANDS HOMEHEALTH CARE LLC

Minneapolis, MN

About the Company

ASSISTING HANDS HOMEHEALTH CARE LLC

Similar Job Searches