2143 General Manager Salaried

Job Description

About the Job

You believe great stories, ideas, and discoveries can change lives-and you want to lead a store that puts them within reach of every customer. Ready to take the helm of a store-its team, its customers, its community, and every result that comes from it? At 2nd & Charles, every item has a story and every visit is an opportunity to discover something new. From books and vinyl to movies, games, collectibles, and more, you'll help create a store where customers love to browse, explore, trade, and connect. As General Manager, you'll lead the day-to-day operation, bring the team together around a shared purpose, and create an experience that keeps customers coming back to see what they'll discover next. This is a hands-on leadership role based in one of our 2nd & Charles retail locations. As Manager On Duty, you'll partner with the management team to set the tone for the store, create an exceptional customer experience, and deliver strong results every day.

Role Summary

You'll lead every aspect of the store-from creating a welcoming customer experience and delivering strong sales and profitability to managing expenses and building a team that knows how to make the most of every opportunity. At 2nd & Charles, that means owning the full buy-sell-trade experience: creating a great experience for customers bringing in books and media, making thoughtful decisions about what to buy, and ensuring the right product finds the right customer. A passion for books isn't a bonus here-it's the foundation. You'll bring that energy to the sales floor, the buy counter, and every customer interaction-building a team that understands the people, interests, and community that make your store unique. You'll help turn the products customers bring through our doors into discoveries for others.

Role Responsibilities

Store Leadership & Results

• Create a store that feels welcoming, vibrant, and connected to the community around it.
• Keep the store running smoothly while making thoughtful decisions that bring customers back, help your team thrive, and move the business forward.
• Turn big-picture plans into everyday results by planning, organizing, and directing store activities, so every day starts with clear direction and ends with measurable progress.
• Be the leader your store can count on - create a safe, secure environment where associates can thrive, customers feel welcome, and everyone can count on the store to run with care and confidence.

Team Leadership

• Build a team that is passionate about our product and delivers for customers by hiring great talent, putting the right people in the right place, and creating schedules and daily priorities that keep everyone focused on what matters most.
• Grow the leaders around you through hands-on coaching, training, and development of your Management staff, inspiring a leadership team that carries your standards into every shift.
• Keep everyone connected and moving in the same direction through daily briefings and weekly meetings that ensure every associate knows the goals, the plan, and why it matters.

Customer Experience & Community

• Make every customer feel like they belong by setting the highest standard for customer service and turning customer challenges into opportunities to build lasting loyalty.
• Make your store part of the neighborhood's story by building and maintaining good community relations that strengthen the store's reputation and brings people through the door.

Store Operations

• Keep great product moving by making sure items flow smoothly from buyback to the sales floor, with the right books, media, and discoveries in the right place when customers come looking.
• Keep every section fresh, inviting, and ready for discovery by maintaining strong merchandising, cleanliness, and operational flow while managing used inventory, category cadence, and stock levels within budget-so every visit brings something new to explore.
• Keep a sharp eye on buyback. Audit buyback throughout the day to ensure all policies and procedures are being followed, protecting the fair trade customers count on.
• Handle the behind-the-scenes details that keep the store running smoothly, from dropping off the bank deposit to picking up the change order as needed.

Additional Responsibilities

• Performs other duties as assigned.
• Duties may vary depending on store size or store volume.

Role Qualifications

Required Qualifications:

• 21 years of age or older
• High school diploma or equivalent
• Previous management experience
• Strong customer service skills
• Demonstrated ability to act in a mature and conscientious manner
• Ability to supervise a large number of associates
• Strong decision-making, communication, and merchandising skills
• Successful completion of all required background screenings

Preferred Qualifications:

• A college degree in a business-related field, bringing the business sense to read the numbers, spot opportunities, and turn insight into results.
• Experience in book, specialty, or media retail, and a genuine excitement for where the industry is headed.
• A genuine love of books, reading, and pop culture - with the curiosity to know what's new, what's trending, and what customers are excited about.
• An ownership mindset - taking action, making decisions with confidence, and holding yourself and your team accountable for results.
• A commitment to connection and community - building genuine relationships with customers, associates, and local partners, and creating a store that feels welcoming, relevant, and truly part of the neighborhood.
• A passion for developing others - coaching, training, and growing a team that's ready for what's next.

Work Environment & Expectations

Physical requirements:

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job

Scheduling requirements:

• All managers must have open availability and be able to work opening shifts, closing shifts, or other shifts as needed, OR have availability approved by District Manager if open availability is not possible.
• All managers work 45 hours per week. (40 regular hours + 5 overtime hours)

The Perks

As part of the Books-A-Million family, we're in the business of connecting people with stories-but our story starts with our associates. We believe that when our people feel supported, valued, and cared for, they're empowered to do their best work and create exceptional experiences for our customers.

• Competitive Compensation: Competitive pay plus a quarterly, performance-based bonus opportunity tied to store results you and your team directly control.
• Health & Wellness: Medical, dental, and vision coverage, along with Healthcare and Dependent Care Spending Accounts to help you care for yourself and those who depend on you.
• Financial Protection: Life insurance and disability coverage that provide peace of mind when you need it most.
• Retirement Savings: A 401(k) plan with company matching contributions to help you invest in your future with confidence.
• Paid Time Off: Generous paid time off so you can recharge, celebrate life's moments, and maintain a healthy work-life balance.
• Employee Discounts: Special discounts on books, gifts, toys, collectibles, and more-because we believe the things you love should be a little more accessible.
• Employee Assistance Program: Confidential counseling, resources, and support for you and your family whenever life brings unexpected challenges.

Benefit availability and eligibility are based on applicable requirements, including hours worked, employment status, position, and other plan-specific eligibility criteria.

When you join 2nd & Charles, you're joining more than a workplace-you're becoming part of a team that believes in supporting one another, celebrating successes, and growing together as a community. We're proud to invest in our associates because when you thrive, we all do.

Equal Employment Opportunity (EEO) Statement

Books-A-Million is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sexual orientation and gender identity), age, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.