Position Summary:
This is a seasonal, hourly position responsible for welcoming guests, answering inquiries, and managing bag storage operations across indoor lodge spaces and outdoor heated areas. This role serves as a key customer service contact, assisting guests with resort information, securing personal belongings, and supporting the s'mores firepit station.
Reports To: Mountain Services Manager and Assistant General Manager of Mountain Operations
Duties & Responsibilities:
- Warmly greet guests upon arrival in lodge and base areas, assessing their needs.
- Maintain up-to-date knowledge of resort offerings, including ticket information, mountain coaster operations, food & beverage hours, ski lesson times, and lift schedules.
- Communicate directly with housekeeping regarding cleanliness and restroom maintenance needs.
- Receive, fill out claim checks for, tag, and store guest baggage securely in cubbies.
- Ensure the safety and security of stored guest property.
- Retrieve and return baggage to resort guests efficiently via the ticket return system.
- Assemble, package, and distribute s'mores kits to guests.
- Assist with setting up, operation, and maintenance of the s’mores firepit station.
- Maintain clean and stocked preparation and seating areas.
Qualifications & Requirements:
- Must be at least 14 years old.
- Weekend and holiday period availability required.
- Comfortable working in varied environments, including heated indoor lodge areas, a heated outdoor bag check structure, and outdoor firepit spaces.
- Strong interpersonal and effective communication skills suited for a friendly, fast-paced environment.
- Prior customer service or hospitality experience is a plus but not required.