2 - MST Skilled Trades Experienced CSR

You're tired of customer service jobs that treat you like a script reader.

You want to use your trades experience, solve real problems, and be trusted to handle calls the right way.

If you know ServiceTitan and you've worked in HVAC, plumbing, roofing, or electrical, this could feel like home.

If you don't have that experience, this isn't your role.

Who We Are

Pink Callers is a ServiceTitan Certified Call Center providing fractional remote customer service for HVAC, plumbing, roofing, and electrical contractors.

As an MST Skilled Trades Experienced CSR, you'll join a team that blends human expertise with AI-driven efficiency so you can do your best work, move fast, and help customers get taken care of without chaos.

What You'll Be Doing

Your day is about being the calm voice on the other end of the line. Calls come in. Customers need help now. You'll listen fast, think clearly, and guide the conversation with confidence.

You'll use your trades background and ServiceTitan skills to turn inbound opportunities into booked jobs and better customer experiences. This team consistently achieves a 90%+ close rate on inbound leads, so your work directly matters.

This is the kind of role where being proactive, transparent, and a true problem solver gets noticed. You'll work with a strong team, own your conversations, and help contractors stay focused on the field while you keep the front line running.

The Hiring Process

We have a rigorous process for hiring, but move FAST for the right person. You could be hired in as little as 10 days! We've had lots of interest, so the first few steps are automated to make sure you can get considered quickly.

Don't worry—if you take the time to apply, we will respond to 100% of the applicants.

The process:

1. Click apply and answer a few Who, What, When questions. (5 min)
2. You'll be texted a link for a 10 min questionnaire that will help match you to the job (or others that might suit you!).
3. We'll send you a link to get scheduled for an in-person interview.
4. You can easily be in for an interview within a couple days from right now.

What You'll Earn

You'll work a full 40 hours a week and earn $16-$20 per hour, based on your fit for the role. You'll also have a $500 bonus opportunity after the New Hire Introductory Period.

Why Work With Us

This is for people who like being part of a real team. People who are proactive, transparent, and willing to lead from their seat. Not people who wait to be told every next step.

• Professional Development Opportunities
• Paid Training
• Paid Sick Time
• Paid Holiday Time
• Paid Birthday Time
• Referral Bonuses
• Work with a great team of customer service professionals

If you want a remote role where your trades experience actually matters, and where strong performance is the standard, you'll fit in well here.

Who We're Looking For

You'll thrive here if you're already proven in the trades and don't need hand-holding to deliver a strong customer experience. You know ServiceTitan. You know how to handle inbound calls. You know what urgency sounds like from a homeowner.

• You have at least 1 year of experience in the trades industry
• You have ServiceTitan expertise
• You care about delivering a high-level customer experience
• You're proactive, transparent, a problem solver, a team player, and willing to lead
• You want a full-time 40-hour role
• This is not for someone new to the trades or someone without ServiceTitan experience

If that's you, don't sit on this. Apply now and show us why you're the kind of CSR who can keep the close rate high and the customer experience even higher.