Key Job Responsibilities
Customer Championship
- Maintain regular & continuous relationship with existing and potential customers.
- Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
- Initiate, implement/coordinate and participate in marketing for achieving the above.
- Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.
Product - Process Championship
- Achieve branch targets and ensure pro?tability of the unit (branch).
- Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
- Collaborate with various departments to ensure smooth functioning of the branch.
- Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
- Recovery of receivables: To ensure organization's revenue ?ow and protect customer's long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
- E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
- Role will come under the purview of Audit & Gold Inspection.
- Should focus on branch profitability & ensure that assigned branch is profitable
People Championship
- Ensure proper handholding and timely/continues training of the team.
- Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.
Knowledge, Skills & Attributes
- Result Orientation
- Customer Service & Retention Focus
- Planning & Forecasting Skills
- Relationship Building
- Coaching & Mentoring
- Market Intelligence
- Business Development
- Communication Skills - Proficiency in local language and English