We are an established manufacturer serving a broad base of domestic and international customers. Our office team keeps every order moving accurately from purchase order to shipment to invoice, and we take pride in providing responsive, professional customer service in a collaborative, team-focused environment.
Hours: 8:00AM- 5:00PM with a one hour lunch
Pay:$20.00
The Customer Service Representative Will
- Serve as a first point of contact for the company by answering phones and greeting visitors at the front door
- Respond to customer emails and requests, check order status, and direct inquiries to the appropriate department as needed
- Review incoming purchase orders for accuracy (pricing, terms, ship preference, part numbers, and shipping account numbers) and enter orders into the ERP system within one business day
- Confirm sales acknowledgements are sent electronically each day
- Complete daily invoicing, including reviewing packing slips for accuracy, invoicing electronically, and collating and filing invoice packets
- Set up new customer accounts and update customer pricing in the ERP and accounting systems per sales requests
- Prepare customs documentation and proforma invoices, and coordinate shipment pick-up scheduling with customers
- Send Advance Shipping Notices (ASNs) and print customer-specific labels according to each customer’s requirements
- Review and update customer portals according to the customer service schedule
- Run, print, and distribute daily, weekly, and monthly reports; maintain sales and order spreadsheets and weekly metrics
- Help update and maintain standard operating procedures (SOPs) with manager approval
- Keep a clean, organized workspace, with all documents filed appropriately by the end of each week
Required Skills/Knowledge
- 4+ years of customer service experience in an office environment
- High school diploma or GED
- Computer proficiency, including Microsoft Excel and Outlook
- Professional phone handling skills and strong listening and verbal communication
- Strong attention to detail and accuracy, particularly in order entry and documentation
- Ability to multitask, prioritize, and manage time effectively in a fast-paced office
- Problem-solving skills, accountability, and a results-oriented approach
- Teamwork, collaboration, and composure when handling customer concerns
Skills/Knowledge Preferred
- Experience with ERP/order-entry software (such as MAX) and accounting software (such as Peachtree/Sage 50)
- Experience preparing customs or export documentation, proforma invoices, and ASNs
- Prior customer service or order-entry experience in a manufacturing environment
- Experience managing customer portals and customer-specific shipping or labeling requirements
- Proactive, self-starting mindset with a willingness to be coached and learn product knowledge
- Thorough documenter who stays flexible and adapts quickly to changing priorities
Physical Requirements
- Sit for prolonged periods while working at a computer and on the phone
- Stand and walk within the office to answer the door, retrieve printed documents, and file
- Lift up to 20 lbs. occasionally (files, paper, label stock)
Essential Functions
Able to sit for extended periods, use a computer, keyboard, and telephone throughout the workday, stand and walk within the office, communicate clearly in person, by phone, and in writing, and lift up to 20 lbs. on an occasional basis for a minimum 8-hour workday.
#FortWayne