1915(i) Community Behavioral Health Support (CBHS) Services Program Manager (HCPM/MPD)

1915(i) Community Behavioral Health Support (CBHS) Services Program Manager (HCPM/MPD)

Salary

$80,496.00 - $108,228.00 Annually

Location

Thurston County - Olympia, WA

Job Type

Full Time - Permanent

Remote Employment

Remote Optional

Job Number

2026-08920

Department

Health Care Authority

Division

MPD

Opening Date

10/23/2026

Closing Date

11/1/2026 11:59 PM Pacific

Salary Information

The high end of the salary range, Step M is typically a longevity step

• Description
• Benefits
• Questions

Description

1915(i) Community Behavioral Health Support (CBHS) Services Program Manager

This is a full-time, permanent, remote position. Employees may occasionally be asked to attend an in-person meeting or event based on business needs.

All HCA employees are required to be Washington state residents upon their first day of employment.

The Opportunity

This health care program manager oversees the day-to-day operations of 1915(i) waivered behavioral health services, which includes processing referrals and reviewing intakes for Washingtonians applying to utilize these services. This program manager will also develop procedures and policies to enhance the unit's ability to process the high volume of emails and projects that arise.

Key Responsibilities

• Serve as a subject matter expert on 1915(i) waivered services, including the Community Behavioral Health Support Services (CBHS) Program.
• Develop and implement 1915(i) waivered services within state and federal requirements, including setting and adjusting program goals, objectives, and priorities.
• Review and investigate managed care organization (MCO) and enrollee referrals for service requests.
• Monitor, evaluate, and audit program compliance within state and federal requirements.
• Serve as owner of the HCA 1915(i) mailbox. Coordinate all communication and consults with clinical staff on responses.
• Research, develop, and implement training, program materials, and other resource guides for external stakeholders.
• Make recommendations, provide oversight of process improvement, and communicate any changes to affected external stakeholders.
• Develop policy and procedures related to 1915(i) services and provides input to clinical staff on process and coordination.
• Develop and draft contract language for the managed care contracts for 1915(i) services.

Why You'll Love This Role

• You will work on a developing program that goes through regular evolution.
• You will develop policy and procedures at the state level, which has broad direct impact on Washingtonians accessing health care services.
• You will have the opportunity to creatively solve problems, often with limited information or with evolving conditions.

What You Bring

• Flexibility: You can adapt to system changes, at times with limited guidance.
• Creative problem solving: You are able to ask the right questions in coming up with creative solutions.
• High-volume environment: You work well in a high-volume environment where you may perform similar tasks day-to-day at a high level.
• Collaboration: You work well with external partners who have competing priorities.

Required Qualifications

Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and application.

• Demonstrated ability in excellent public relations and customer service skills, including conflict resolution and negotiating techniques, especially relating to client/provider interactions.
• Demonstrated ability in familiarity with care coordination contract terms and processes.
• Demonstrated ability in communication skills, including written and oral presentations for a wide variety of audiences, community members, provider groups, clients and client advocates.
• Demonstrated ability in ability to facilitate timely communication and interchange between diverse groups of internal and external departments, agencies and the public.
• Demonstrated ability in experience in technical and non-technical report writing for both low-literacy audiences and others, such as executive leadership, internal staff, contractors and interested stakeholders.
• Demonstrated ability in critical systems thinking skills.
• Demonstrated ability in State and federal managed care and related laws (e.g., HIPAA) laws, policies, regulations and procedures on Medicaid and healthcare both within and outside HCA.
• Demonstrated ability in Medicare rules and regulations on eligibility, enrollment, Part C, Part D, grievance and appeals, and quality performance.

Required Competencies

• Equity lens - All HCA employees are required to consider equity in their decisions, processes, and day-to-day work, including how their work may affect the people and communities we serve.
• The ability to take action to learn and grow - You take action to learn and grow by seeking new perspectives, learning from experiences, and using what you've learned to continuously improve how you work and serve others.
• The ability to take action to meet the needs of others - You take action to meet the needs of others by listening, understanding different perspectives, and responding with care, respect, and solutions that support the people of the communities we serve.

Preferred Qualifications

While these are not required, having them may help you stand out as an applicant.

• Demonstrated experience managing projects, including team facilitation and process improvement methods.

• Expertise in facilitating meetings with internal and external stakeholders.

• Demonstrated experience in data analysis and clear communication of complex data analysis results for multiple audiences.

• Demonstrated experience processing a high volume of email communications utilizing a shared inbox.

• Demonstrated skills in collaboration across multiple parts of an organization to accomplish goals.

• Knowledge of the structure and function of the various sub-divisions of the Health Care Authority and the Department of Social and Health Services, including experience in cross system collaboration, team building and aligning internal and external resources in support of program development to ensure the delivery of quality health care services to high-risk clients.

• Ability to analyze data related to contract performance and other issues relating to managed care contracts.

• Seven years of a combination of experience and/or higher education.

• Education is in public health, public administration, business administration, social work or closely related field. (Bachelor's degree = 4 years, associate degree = 2 years)

• Experience is consultative or supervisory in health services, social services, Medicare programs, Medicaid programs or social security disability programs.

• Four (4) years of experience working with managed care operations, delivery systems, customer service activities and policy issues to ensure provision of high-quality care to Medical Assistance enrollees;

• Two (2) years of experience in program development, implementation and evaluation of Medicare;

• Four (4) years of experience working with diverse client populations with chronic illnesses, especially clients with behavioral health issues; including cultural competency in working with an ethnically diverse population.

• Two (2) years of experience in participating in and facilitating meetings and task forces involving internal partners.

• One (1) year of experience in operating the ProviderOne MMIS system and related data and information systems.

About the Division

The mission of the Medicaid Programs Division (MPD) within the Health Care Authority (HCA) is to provide high-quality administrative services to assist in the purchase and delivery of medical assistance program services to clients and members. MPD works across the agency and in partnership with the health care community and community stakeholders to develop and manage high-quality, evidence-based health care programs and purchase services that enhance Medicaid clients' ability to access appropriate, quality health care. This supports the mission of providing quality services that enhance our clients' ability to obtain and access health care.

Supplemental Information

The Washington State Health Care Authority:

Better Health. Better Care. A Healthier Washington.

At HCA, we work to ensure people across Washington have the opportunity to be as healthy as possible. As the State's largest health care purchaser and behavioral health authority, HCA serves nearly 3 million Washington residents through Apple Health (Medicaid), Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs, and behavioral health services. Through this work, HCA purchases and coordinated care coverage, supports behavioral health prevention, treatment, crisis response, and recovery and helps strengthen access to high -quality care across Washington.

More than a benefits package:

We want our employees to have the support, flexibility, and benefits they need to do their best work and build a career that works for their life. As a Washington State HCA employee, you'll have access to a comprehensive benefits package that supports your health, financial well-being, and work-life balance. Our benefits are designed to support you today while helping you plan for the future. Learn more about why HCA by visiting the Voices of HCA and the "Who we are" section of our website.

Your total compensation is more than your paycheck:

• Remote work and flexible schedules
• Medical, dental, vision, and basic life insurance
• Paid vacation, sick leave, and 12 paid holidays
• Paid Family and Medical Leave (PMFL)
• Retirement options to plan for the future
• Training and professional development opportunities
• Employee wellness programs
• Learn more about Washington State Employee Benefits

Work Location and Schedule:

This is a full-time 40-hour-per-week remote position. Our standard business hours are Monday through Friday, 8 a.m. to 5 p.m., with alternative work schedules considered based on business needs and supervisor approval. In this role you will regularly collaborate with colleagues, agency leaders, state and federal partners, and other external partners or customers. Occasional travel may be required for meetings, training, or other business needs. All employees are required to report to our Olympia office on their first and final day of employment.

Our commitment to an inclusive workplace

The Health Care Authority is an equal opportunity employer. We are committed to creating a workplace where employees are respected, included, and supported in bringing their experiences, perspectives, and ideas to work.

Our commitment to inclusion is reflected in how we work together and serve the people of Washington. HCA also supports five voluntary employee led Employee Resources Groups (ERGs), which create opportunities for connection, community, learning, and professional growth.

Application Directions

To be considered, you must complete the online application in full and submit all required materials. Incomplete applications or applications missing required materials will not be considered. When completing your application, please include the following required materials:

• Cover letter: describing your qualifications for this specific position
• Resume: that details your applicable experience and education.
• Three (3) professional references: References must be entered directly into the designated references section of your application. We require 3 professional references including at least one current or recent supervisor.

We encourage you to apply! If you meet the required qualifications for this position; we want to hear from you. Desired qualifications describe additional experience, knowledge or skills that may be helpful in the role, but they are not required to be considered for the position. We welcome applicants with different backgrounds, experiences, identities, and perspectives.

Veterans: We value the experience and skill veterans bring to the workforce and encourage veterans, transitioning service members, and military spouses to apply. Eligible veterans may qualify for veterans' preference in accordance with Washington State Law. If you are claiming veterans' preference, you must attach your applicable DD-214 documentation to your application. Please redact your social security number, date of birth, and any other sensitive information before uploading and attaching the document.

Need accommodations or have questions?: If you have questions, need assistance with the application process, require an accommodation, or would like to request this posting in an alternative format, please contact Jake Nelko, human resources consultant - recruiter, at HCAjobs@hca.wa.gov and reference the recruitment title and job number in the subject line.

Technical Support: Reach out to NEOGOV directly at 1-855-524-5627 for technical support and login issues.

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

E-Verify is a registered trademark of the U.S. Department of Homeland Security.

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More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

If hired for this position, do you currently possess required documents to allow you to legally work within the United States? The attached link lists acceptable documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

• Yes
• No

02

Will you require sponsorship for an employment-related immigration benefit, either now or in the future?

• Yes
• No

03

I acknowledge that I have included at least three references, and that I have uploaded a cover letter and resume in the attachments section of my application.

• Yes
• No

04

How would you describe your proficiency level in communication, including written and oral presentations for a wide variety of audiences, community members, provider groups, clients and client advocates?

• a. None: I have little to no proficiency in this skill or area.
• b. Basic Understanding: I have a limited understanding of the fundamental concepts and would require close guidance or reference materials when performing work.
• c. Proficient: I have developed practical knowledge and skill through regular application and can effectively use this knowledge or skill to perform a range of routine and moderately complex work with minimal guidance.
• d. Advanced Proficiency: I have extensive knowledge and skill developed through significant practical application. I can effectively apply this knowledge or skill in complex or unfamiliar situations, adapt to changing circumstances, troubleshoot difficult issues, and serve as a resource to others when needed.

05

Select which best describes your level of knowledge of care coordination contract terms and processes?

• a. None: I have little to no knowledge of this subject.
• b. Basic Awareness: I have a limited understanding of this subject and would need additional guidance to apply it in most work situations.
• c. Knowledgeable: I have a solid understanding of this subjects key concepts and principles and can effectively apply that knowledge in a variety of typical work situations.
• d. Advanced Knowledge: I have a comprehensive understanding of this subject and can apply that knowledge to complex, challenging, or unfamiliar situations. I can analyze issues, make informed decisions, solve problems, and serve as a resource to others when appropriate.

06

How would you describe your proficiency level in public relations and customer service, including conflict resolution and negotiating techniques, especially relating to client/provider interactions?

• a. None: I have little to no proficiency in this skill or area.
• b. Basic Understanding: I have a limited understanding of the fundamental concepts and would require close guidance or reference materials when performing work.
• c. Proficient: I have developed practical knowledge and skill through regular application and can effectively use this knowledge or skill to perform a range of routine and moderately complex work with minimal guidance.
• d. Advanced Proficiency: I have extensive knowledge and skill developed through significant practical application. I can effectively apply this knowledge or skill in complex or unfamiliar situations, adapt to changing circumstances, troubleshoot difficult issues, and serve as a resource to others when needed.

07

How would you describe your experience in technical and non-technical report writing for both low-literacy audiences and others, such as executive leadership, internal staff, contractors and interested stakeholders?

• a. No Experience: I have little to no experience performing this work and have not applied it as part of my job responsibilities.
• b. Basic Familiarity: I have limited exposure to this work and may have performed related tasks occasionally or as part of a broader role but have not developed substantial hands-on experience.
• c. Experienced: I have substantial, hands-on experience performing the work as a regular part of my job responsibilities and I have developed the practical knowledge and skills needed to apply them effectively in a variety of work situations.
• d. Advanced Experience: I have extensive experience leading, directing, improving, or providing strategic oversight for this work, including influencing decisions, mentoring others, or guiding complex or high-impact initiatives, as appropriate to the position.

08

Select which best describes your level of knowledge of state and federal managed care and related laws (e.g., HIPAA) laws, policies, regulations and procedures on Medicaid and healthcare both within and outside HCA?

• a. None: I have little to no knowledge of this subject.
• b. Basic Awareness: I have a limited understanding of this subject and would need additional guidance to apply it in most work situations.
• c. Knowledgeable: I have a solid understanding of this subjects key concepts and principles and can effectively apply that knowledge in a variety of typical work situations.
• d. Advanced Knowledge: I have a comprehensive understanding of this subject and can apply that knowledge to complex, challenging, or unfamiliar situations. I can analyze issues, make informed decisions, solve problems, and serve as a resource to others when appropriate.

09

Select which best describes your level of knowledge of Medicare rules and regulations on eligibility, enrollment, Part C, Part D, grievance and appeals, and quality performance?

• a. None: I have little to no knowledge of this subject.
• b. Basic Awareness: I have a limited understanding of this subject and would need additional guidance to apply it in most work situations.
• c. Knowledgeable: I have a solid understanding of this subjects key concepts and principles and can effectively apply that knowledge in a variety of typical work situations.
• d. Advanced Knowledge: I have a comprehensive understanding of this subject and can apply that knowledge to complex, challenging, or unfamiliar situations. I can analyze issues, make informed decisions, solve problems, and serve as a resource to others when appropriate.

10

How would you describe your experience facilitating timely communication and interchange between diverse groups of internal and external departments, agencies and the public?

• a. No Experience: I have little to no experience performing this work and have not applied it as part of my job responsibilities.
• b. Basic Familiarity: I have limited exposure to this work and may have performed related tasks occasionally or as part of a broader role but have not developed substantial hands-on experience.
• c. Experienced: I have substantial, hands-on experience performing the work as a regular part of my job responsibilities and I have developed the practical knowledge and skills needed to apply them effectively in a variety of work situations.
• d. Advanced Experience: I have extensive experience leading, directing, improving, or providing strategic oversight for this work, including influencing decisions, mentoring others, or guiding complex or high-impact initiatives, as appropriate to the position.

11

How would you describe your proficiency level in critical systems thinking?

• a. None: I have little to no proficiency in this skill or area.
• b. Basic Understanding: I have a limited understanding of the fundamental concepts and would require close guidance or reference materials when performing work.
• c. Proficient: I have developed practical knowledge and skill through regular application and can effectively use this knowledge or skill to perform a range of routine and moderately complex work with minimal guidance.
• d. Advanced Proficiency: I have extensive knowledge and skill developed through significant practical application. I can effectively apply this knowledge or skill in complex or unfamiliar situations, adapt to changing circumstances, troubleshoot difficult issues, and serve as a resource to others when needed.

12

How would you describe your expertise in facilitating meetings with internal and external stakeholders?

• a. None: I have little or no knowledge or experience in this area.
• b. Basic Understanding: I have foundational knowledge and some experience in this area.
• c. Expertise: I have substantial knowledge and experience and can effectively apply my expertise in this area.
• d. Advanced Expertise: I have advanced, specialized knowledge and extensive experience and can apply my expertise in complex situations and serve as a resource to others.

13

How would you describe your experience processing a high volume of email communications utilizing a shared inbox?

• a. No Experience: I have little to no experience performing this work and have not applied it as part of my job responsibilities.
• b. Basic Familiarity: I have limited exposure to this work and may have performed related tasks occasionally or as part of a broader role but have not developed substantial hands-on experience.
• c. Experienced: I have substantial, hands-on experience performing the work as a regular part of my job responsibilities and I have developed the practical knowledge and skills needed to apply them effectively in a variety of work situations.
• d. Advanced Experience: I have extensive experience leading, directing, improving, or providing strategic oversight for this work, including influencing decisions, mentoring others, or guiding complex or high-impact initiatives, as appropriate to the position.

14

How would you describe your proficiency level in collaborating across multiple parts of an organization to accomplish goals?

• a. None: I have little to no proficiency in this skill or area.
• b. Basic Understanding: I have a limited understanding of the fundamental concepts and would require close guidance or reference materials when performing work.
• c. Proficient: I have developed practical knowledge and skill through regular application and can effectively use this knowledge or skill to perform a range of routine and moderately complex work with minimal guidance.
• d. Advanced Proficiency: I have extensive knowledge and skill developed through significant practical application. I can effectively apply this knowledge or skill in complex or unfamiliar situations, adapt to changing circumstances, troubleshoot difficult issues, and serve as a resource to others when needed.

15

How would you describe your experience managing projects, including team facilitation and process improvement methods?

• a. No Experience: I have little to no experience performing this work and have not applied it as part of my job responsibilities.
• b. Basic Familiarity: I have limited exposure to this work and may have performed related tasks occasionally or as part of a broader role but have not developed substantial hands-on experience.
• c. Experienced: I have substantial, hands-on experience performing the work as a regular part of my job responsibilities and I have developed the practical knowledge and skills needed to apply them effectively in a variety of work situations.
• d. Advanced Experience: I have extensive experience leading, directing, improving, or providing strategic oversight for this work, including influencing decisions, mentoring others, or guiding complex or high-impact initiatives, as appropriate to the position.

16

How would you describe your experience in data analysis and clear communication of complex data analysis results for multiple audiences?

• a. No Experience: I have little to no experience performing this work and have not applied it as part of my job responsibilities.
• b. Basic Familiarity: I have limited exposure to this work and may have performed related tasks occasionally or as part of a broader role but have not developed substantial hands-on experience.
• c. Experienced: I have substantial, hands-on experience performing the work as a regular part of my job responsibilities and I have developed the practical knowledge and skills needed to apply them effectively in a variety of work situations.
• d. Advanced Experience: I have extensive experience leading, directing, improving, or providing strategic oversight for this work, including influencing decisions, mentoring others, or guiding complex or high-impact initiatives, as appropriate to the position.

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov