| Location | San Francisco, California |
| Job Type | Full-time |
| Salary | $103,376–$125,606 Per Year |
The San Francisco Planning Department is recruiting for one (1) Permanent Exempt (PEX) Customer Service Representative Supervisor for Permit Center.
Specific information regarding this recruitment process is listed below:
yajian.feng@sfgov.org
Permanent Exempt: This is a full-time Permanent Exempt position that is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the Appointment Officer. The duration of the appointment shall not exceed 36 months. The position may be subject to the Permanent Civil Service examination process at a later date. Successful participation in the Civil Service examination and selection through an open competitive process are required to be considered for permanent appointment.
The Department
The San Francisco Planning Department (CPC) shapes how land is used to meet community needs and guide our city’s future, creating inclusive, sustainable, and prosperous neighborhoods. We envision an equitable San Francisco where everyone thrives—a welcoming city that honors diverse cultures, provides secure housing, strengthens environmental resilience, and drives economic stability for current and future generations.
Permit Center
The City & County of San Francisco operates a one-stop Permit Center located at 49 South Van Ness Ave. The City’s 39,000 sq. ft. Permit Center co-locates construction, business, and special events permitting services from different locations across the city into one centralized place and serves as the City’s primary public facing permitting service center. The Permit Center includes a customer service team that works alongside permitting staff from numerous departments including, Department of Building Inspection, Fire Department, Planning Department, Public Works, and other departments.
Under general supervision, the Customer Service Representative Supervisor plans, directs, and coordinates the daily operations of customer service staff responsible for assisting members of the public with permitting inquiries and City services.
The position oversees staff assignments and workload distribution; coordinates employee training and development; monitors adherence with customer service standards and departmental procedures; evaluates staff performance; and investigates and resolves escalated or complex customer service issues. The supervisor also assists staff in navigating changing permitting processes, organizational procedures, and OpenGov system workflows.
The position works closely with management, permitting staff, and participating departments to identify recurring customer inquiries, workflow challenges, and operational issues and recommend improvements to customer service processes. The supervisor also provides direct customer assistance during high-volume periods or when complex issues require supervisory support, ensuring consistent service delivery and efficient operations.
Important and Essential Duties
Essential duties of the position include but are not limited to the following:
Experience:
Three (3) years (6240 hours) of verifiable full time customer service experience directly serving a diverse customer population to obtain detailed information to determine and respond to customer needs.
Applicants must meet the minimum qualifications requirement by the final filing date unless otherwise noted.
Desirable qualifications:
Any stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.
Note
Falsifying one's education training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
How to Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Submit your application through this job ad.
Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
What else should I know?
Additional Information Regarding Employment with the City and County of San Francisco:
Questions: If you have any questions regarding this recruitment or application process, please contact the exam analyst, Zoey Feng, by telephone at 628-652-7628, or by email at
yajian.feng@sfgov.org
.The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.