Position: Independent Contractor (1099)
Type: Field Service / Onsite
Schedule: As Needed / Project-Based
We are seeking experienced IT Break/Fix Hardware Technicians to provide onsite troubleshooting, repair, and replacement of computers and IT equipment at customer locations in Tyler and the surrounding areas.
Responsibilities:
- Repair desktop, laptop, and workstation hardware.
- Replace defective components and peripherals.
- Perform equipment swaps, upgrades, and installations.
- Troubleshoot basic hardware connectivity issues.
- Test equipment and confirm proper operation.
- Document work performed, parts used, and equipment information.
- Provide professional customer service at each site.
- Follow all company and customer policies, procedures, and work instructions.
Requirements:
- Experience with IT hardware repair or break/fix support.
- Strong PC and peripheral troubleshooting skills.
- Excellent time management and the ability to complete service calls within required timeframes.
- Strong communication skills are vital, including clear communication with customers, dispatch, and management.
- Must be able to consistently follow policies, procedures, and established processes.
- Ability to work independently and stay organized.
- Reliable transportation and valid driver's license.
- Smartphone with reliable internet access.
- Professional attitude and customer-service skills.
- Ability to travel to customer locations.
Preferred: CompTIA A+ or equivalent hands-on experience; experience with Dell, HP, Lenovo, or other business-class hardware.
Contractor: This is a 1099 independent contractor position. Technicians provide their own transportation and standard IT tools and are responsible for their own taxes and applicable business requirements.