Highlights
The Enterprise Loyalty Product Manager owns the definition, prioritization, and delivery support of loyalty capabilities across Murphy Drive Rewards and QuickChek Rewards. This role is focused on building customer-facing digital capabilities that influence real behavior across fuel, merchandise, app, offer, and store experiences.
Numbers & Facts
| Location | El Dorado, AR |
| Industry | Retail |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 1996 |
| Website | http://www.murphyusa.com/ |
Description
Job Posting
Are you a product manager with experience building loyalty, rewards, offers, redemption, or customer engagement capabilities in a retail, fuel, grocery, QSR, or high-frequency consumer environment?
The Enterprise Loyalty Product Manager owns the definition, prioritization, and delivery support of loyalty capabilities across Murphy Drive Rewards and QuickChek Rewards. This role is focused on building customer-facing digital capabilities that influence real behavior across fuel, merchandise, app, offer, and store experiences.
This is a builder role, but not a general digital product role. The ideal candidate brings product management discipline plus experience with loyalty, rewards, offers, CRM, retail engagement, or another high-frequency customer transaction environment.
This role will define and support loyalty capabilities tied to:
Offer claiming, redemption, and eligibility logic
Participant-to-member conversion
App-based loyalty experiences
Partner integrations
Survey and customer feedback capabilities
Loyalty enrollment, engagement, and friction reduction
Post-launch enhancements, bug triage, and optimization
This role is based in El Dorado, Arkansas and works in office Monday through Thursday, with remote Fridays. Candidates must be currently local or willing to relocate. Relocation assistance is available for highly qualified candidates.
Applicants must be currently authorized to work in the United States without the need for current or future employer sponsorship. Murphy USA is unable to sponsor or take over sponsorship of employment visas for this position at this time.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Define loyalty capability opportunities and outcomes that drive increased customer engagement and purchase behavior.
Own end-to-end capability definition and delivery support:
Discovery, requirements, user stories/acceptance criteria, UAT support, rollout coordination.
Partner with IT as the primary day-to-day collaborator to deliver capabilities aligned to business outcomes.
Use structured prioritization and decision frameworks to:
Compare impact vs effort and sequence work accordingly.
Present options, trade-offs, and recommendations with clear criteria.
Bonus points if you can make the decision simple enough that everyone stops arguing and starts building.
Lead the collaboration needed to solve problems along the way with a meaningful focus and drive that equates to measurable outcomes in a timely manner.
Build scalable loyalty capabilities, such as:
Offer claim flow
Participant member conversion
Survey as a Product
Partner integrations
New app feature capabilities
Eligibility rules
Post-launch ownership:
Own bug triage and prioritization with IT
Own enhancement intake after handoff to internal teams
Support additional duties as needed
REQUIRED EXPERIENCE
5+ years of product management, product ownership, or digital capability delivery experience
Experience defining requirements, user stories, acceptance criteria, prioritization, UAT, rollout support, and post-launch enhancements
Experience partnering with IT / Engineering teams in an Agile delivery environment
Ability to translate business goals into clear product requirements and measurable outcomes
Experience using data, dashboards, or analytics to evaluate customer behavior, adoption, conversion, friction, or product performance
Proven ability to work cross-functionally with Digital, Marketing, Analytics, Operations, Legal, Finance, Customer Care, and Merchandising
STRONGLY PREFERRED EXPERIENCE
Loyalty, rewards, CRM, offers, promotions, personalization, or membership program experience
Retail, convenience store, fuel, grocery, QSR, restaurant, or other high-frequency consumer transaction experience
Experience with offer claiming, redemption, eligibility rules, partner integrations, member conversion, app-based engagement.
About Company
Murphy USA opened its first retail store near a Sam’s Club parking lot in Chattanooga, Tennessee in December 1996. The rest, as they say, is history. Today, we operate more than 1,100 Murphy USA and Murphy Express stores in 23 states throughout the U.S. - a growth that speaks to Murphy’s commitment to quality fuels, convenient locations, discount gas and customer service. Murphy USA is a high volume, low cost gasoline retailer strategically located primarily on site at Wal-Mart stores. Additionally we operate stand-alone locations branded as Murphy Express. Headquartered in El Dorado, AR, our stations are located in 23 states primarily in the South and Midwest. We rely on our dedicated employees - people like you - to help our nearly 2 million customers get where they need to go every day.
Low Prices & Friendly Service
Murphy USA is dedicated to bringing our communities the highest quality fuels at the best possible prices. Our high volume, low cost operation has become synonymous with “Low Prices” and “Friendly Service.” Our principles guide our employees in serving customers and ensuring a friendly customer-oriented environment.
Murphy Express
In November, 2006, almost a full decade after opening the first Murphy USA gas station, Murphy opened its first Murphy Express Store. Since that time, close to 100 Murphy Express stores have opened in eleven states. Murphy Express is a larger format convenience store. When is a job more than “just a job?”
When you know that you are making a difference in the lives of those around you
When you go to work every day looking forward to the day that is ahead of you
When the decisions you make on the job really matter to those whom you serve
A job is more than just a job when it’s a career at Murphy USA.
Murphy understands that a career is about much more than a paycheck and benefits. That’s why we do our best to provide the most supportive and enjoyable atmosphere possible for our employees.
From Murphy USA corporate office jobs to retail manager careers at Murphy stations around the country, we believe that all of our employees play a critical role in making Murphy USA a successful business, regardless of individual occupation.
If you are a person who is driven to produce results and enjoys interacting with customers and other team members, Murphy USA is your kind of company.
A career with Murphy USA will provide both challenges and rewards. You can count on others like yourself working together to deliver superior customer satisfaction and help improve a company that will only continue to grow and prosper.
Are you interested in a Murphy USA corporate job? Do you have the ambition to become a Murphy USA retail manager? Careers at Murphy USA can put you on the path to success.