["Visual Merchandising and Retail Supervisor","Visual Merchandising and Retail Supervisor"]

Maintain knowledge of and consistently enforce the rules and regulations of the museum (including sales model, refund policy, rainchecks, cashier/register policies, etc.). Experience in museums, zoos, amusement parks, or tourist centric merchandise and retail operations a plus.

Visual Merchandising and Retail Supervisor

Department: Customer Service and Retail/Admissions

Employment type: Full-time

Work Schedule: varied hours including weekends, evenings and holidays

Reports to: Retail Manager and Operations Director

Summary: this position manages the Retail staff department, their performance and attendance, as well as the continuous customer service interactions with our guests.

Essential Duties and Responsibilities:

• Assign staff to daily positions, establish schedules for daily staff
• Close and lock-up museum daily
• Friendly approach to guest service by greeting each guest they encounter
• Maintain knowledge of and consistently enforce the rules and regulations of the museum (including sales model, refund policy, rainchecks, cashier/register policies, etc.)
• Assist customers in retail and ticket sales purchases
• Communicate with management and other employees, including use of two-way radios
• Be attentive at all times
• Maintain a clean and safe work environment for customers and other employees
• Provide superior guest service to all customers in a polite and expedient manner
• Assist customers with all questions regarding City Museum including facility layout and amenities
• Perform zone walk through and ensure zones are maintained to museum standards
• Provide visual merchandising practices to increase/generate higher sales
• Follow all museum policies and procedures
• Other duties as assigned

Qualifications:

• Applicants must be 18 years of age or older
• Ability to provide guidance and supervision to staff members
• Ability to communicate effectively with public, customers, and staff members
• Ability to utilize visual merchandising to generate sales
• Experience in museums, zoos, amusement parks, or tourist centric merchandise and retail operations a plus.
• Be aware, attentive, and work well with others
• Energy and enthusiasm for long days
• Ability to work in extreme weather conditions while taking precautions, including hydration and sun-protection
• Must be able to work days, evenings, weekends and holidays to meet business needs
• Approachable and outgoing

Physical Requirements:

• Must be able to stand for extended periods of time
• Must be able to lift, carry, move, and/or position items weighing up to or in excess of 25 pounds.
• Ability to climb stairs