["VCS - Customer Service Representative","VCS - Customer Service Representative"]

As a Customer Service Representative, you will be responsible for operating and monitoring the Special Order 800 Service call center, ensuring the accuracy and integrity of the program while at the same time providing the highest level of customer service. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Summary

Now hiring:

Team Members to provide exceptional service in our Special Order Service Call Center. The Veterans Canteen Service (VCS) located at the St. Louis, MO, VA Medical Center is seeking a part-timeCustomer Service Representative who enjoys working in a fast-paced environment and is committed to serving America's Heroes.

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Duties

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As a Customer Service Representative, you will be responsible for operating and monitoring the Special Order 800 Service call center, ensuring the accuracy and integrity of the program while at the same time providing the highest level of customer service. Will receive orders for tires from VCS customers nationwide. The position holds the responsibility for ensuring orders placed via email are accurately entered into RMS. Responsible for verifying and gathering information from VCS customers and notifying service centers of the customers.

Requirements

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Conditions of employment

As a Condition of Employment for accepting this position, you will be required to serve a 1-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

- Your performance and conduct

- The needs and interests of the agency

- Whether your continued employment would advance organizational goals of the agency or the Government

- Whether your continued employment would advance the efficiency of the Federal service

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions of Employment include:

-Selective Service Registration is required for males born after 12/31/1959.

-Subject to background/security investigation.

Qualifications

Qualification Requirements:

• 1-2 years of experience with knowledge of office automation equipment/functions, computers, copiers, scanners, Microsoft Office (including Excel and Word), etc.
• Experienced in operating computer systems such as Microsoft Excel and Word
• Possesses effective communication skills
• Must be able to multitask and work effectively to meet deadlines
• A current, valid REAL ID is required to work at Veterans Canteen Service.

Additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.



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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.