(USA) Manager, Technology Operations

Role summary:

The Manager, Technology Operations leads the planning, execution, and oversight of multiple complex technology projects aligned with strategic objectives. This role ensures effective program management, risk mitigation, and financial control while fostering collaboration across cross-functional teams. The position requires strong stakeholder communication, operational insight, and the ability to drive continuous improvement. By managing resources and monitoring progress against milestones, the manager supports business priorities and delivers technology solutions that enhance organizational performance and operational efficiency within a dynamic environment.

About the team:

Our team within Walmart eCommerce's Fulfillment Experience organization is dedicated to enhancing the order process by making it simpler, more reliable, and easier to manage. We address customer challenges throughout the order lifecycle, including order modifications, delivery tracking, substitutions, and issue resolution. Combining customer focus, data-driven problem solving, and cross-functional collaboration, we partner with Product, Engineering, Design, and Operations teams to solve complex problems at scale. Our efforts drive measurable improvements in customer experience and business outcomes, supporting Walmart's commitment to operational excellence and innovation.

What you''ll do:

• Identify customer pain points, uncover root causes, and prioritize opportunities using customer insights, operational data, and competitive benchmarking.
• Build business cases, quantify financial and customer impact, and define success metrics to inform investment decisions.
• Develop roadmaps that expand customer self-service capabilities across order tracking, returns, cancellations, and amendments.
• Partner with Product, Design, Engineering, and Operations to define requirements, align on solutions, and drive execution.
• Own business outcomes by measuring results and improving customer experience, order quality, operational efficiency, and cost to serve.

What you''ll bring:

• 3+ years of experience in business or product operations, strategy, process improvement, or a related field.
• Passion for understanding customer pain points and developing customer-first solutions.
• Strong analytical skills with the ability to identify root causes, translate data into insights, and make actionable recommendations.
• Proven ability to influence stakeholders, build alignment, and drive complex cross-functional initiatives.
• A self-starter who thrives in ambiguity, takes ownership, and drives results.
• Experience in eCommerce, retail operations, or customer experience strategy.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam''s Club facilities. Programs range from high school completion to bachelor''s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock