(USA) Manager, Project Management

Role summary:

The Operations Manager leads multiple projects by collaborating with stakeholders [Merchants, Logistics, Return Centers] to develop and execute comprehensive plans that align with business objectives. This role ensures effective communication, monitors project performance, manages resources, and addresses challenges to achieve timely and cost-efficient results. The position fosters continuous improvement, supports team development, and upholds ethical standards while promoting a positive work environment. The manager drives operational excellence in vendor /overall KPI performance by applying project management best practices and maintaining strong relationships across teams to deliver impactful solutions that affect business productivity and will support Walmart's mission and values.

About the team:

Our team is dedicated to delivering exceptional member experiences through efficient incident resolution and effective project management. We prioritize clear communication, stakeholder engagement, and collaboration to ensure alignment with business goals. Focused on continuous improvement and innovation, the team manages project schedules and deliverables with accountability and integrity. By fostering adaptability and ethical standards, we support operational excellence and drive successful execution of initiatives. Together, we maintain strong relationships, promote high performance, and consistently achieve outstanding results for members and the organization.

What you''ll do:

• Develop and maintain strong relationships with project sponsors and stakeholders to ensure alignment on requirements and resource allocation.
• Create and communicate detailed operational plans, schedules, and status updates to support objectives and manage expectations.
• Oversee multiple operations or work streams, ensuring adherence to contact center operational standards and timely delivery of solutions.
• Monitor operational budgets, identify risks, and escalate changes to maintain project performance and goals.
• Lead and mentor team members, fostering accountability, continuous improvement, and professional development.
• Promote compliance with company policies, ethical standards, and operational excellence throughout project execution.

What you''ll bring:

• Proven experience managing multiple medium-scale projects or work streams with strong project planning and scheduling skills.
• Ability to develop and maintain effective relationships with stakeholders and project sponsors to align objectives and secure resource approvals.
• Expertise in monitoring operational budgets, costs, and performance while identifying and addressing risks and changes proactively.
• Demonstrated adaptability and continuous improvement mindset to enhance processes and outcomes.
• Leadership experience in mentoring and developing team members to achieve business goals.
• Strong communication skills to deliver clear status updates and facilitate collaboration across teams.
• Commitment to ethical standards, integrity, and compliance with company policies.

At Sam''s Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam''s Club facilities. Programs range from high school completion to bachelor''s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).