["UI/UX Analyst","UI/UX Analyst"]

Customer service skills - you are experienced in placing the customer at the center of decision-making and continuously strive to exceed their expectations by staying on top of customer support and customer complaints, creating a powerful customer experience strategy. Excellent communication skills - you have strong verbal and written interpersonal and communication skills, which are used to effectively interact with customers, collaborate with internal teams, and convey ideas and feedback.

ECS is seeking a UX/UI Analyst to lead User Interface and Experience requirements gathering, usability and functionality testing, and deployment activities for software and cloud-based applications. This position works for the US Postal Services' Inspector General's Office (OIG) at our Arlington, VA office.

Please Note: This position is contingent upon additional funding and requires a Public Trust background investigation. This entails an in-depth background check & either US Citizenship or Permanent Resident (Green Card) status.

Responsibilities include:

• User-Centric Design Leadership:
• • Champion user-centric design principles throughout the organization.
  • Collaborate with cross-functional teams to ensure alignment with business goals and user needs.
• Usability Assessment and Optimization:
  • Conduct comprehensive usability assessments using various methods (user testing, heuristic evaluation, etc.).
  • Identify pain points in existing software products and propose enhancements.
• Data-Driven Decision Making:
  • Leverage user data and analytics to inform design choices.
  • Translate insights into actionable recommendations for iterative improvements.
• Prototyping and Interaction Design:
  • Create high-fidelity wireframes and prototypes that align with user expectations.
  • Define interaction patterns for seamless user journeys.
• Collaboration and Mentorship:
  • Mentor junior team members and provide guidance on best practices.
  • Collaborate with UI designers, developers, and product managers to deliver exceptional user experiences.

• 7 or more years in UI/UX analysis, with a track record of successful projects.
• Skills:
  • Advanced proficiency in usability testing, user research, and interaction design.
  • Expertise in industry-standard tools such as Sketch, Figma, or Adobe XD.
  • Solid understanding of front-end development technologies (HTML, CSS, JavaScript).
  • Excellent communication and presentation skills for stakeholder engagement.
• Excellent communication skills - you have strong verbal and written interpersonal and communication skills, which are used to effectively interact with customers, collaborate with internal teams, and convey ideas and feedback
• Analytical skills - part of the daily role includes analyzing data, feedback, and metrics to derive meaningful insights and make data-driven decisions
• Customer service skills - you are experienced in placing the customer at the center of decision-making and continuously strive to exceed their expectations by staying on top of customer support and customer complaints, creating a powerful customer experience strategy
• Problem-solving skills - you can identify and address customer issues, resolve conflicts, and find creative solutions to pain points
• Adaptability - you can proactively respond to evolving customer needs, industry trends, and shifting business dynamics
• Emotional intelligence - a high level of emotional intelligence enables you to navigate the emotions of both customers and team members, showing empathy when needed

Note: This position requires working onsite 4 days a week at out USPS customer site in Arlington, VA.

Salary Range: $110,000 - $130,000 annually

General Description of Benefits