[SUPPLY CHAIN] Supply Chain Operations Manager

This individual will serve as the primary operational link between 3PL warehouse partners, transportation providers, Demand Planning, Order Management, Import Logistics, and other internal teams, ensuring inventory and customer orders move efficiently and reliably through the network. This role will play a critical part in identifying operational risks, driving timely resolution of issues, holding external partners accountable to service expectations, and continuously improving cost, service, productivity, and overall supply chain performance.

Position Summary:TCL is seeking a Supply Chain Operations Manager to serve as a key operational leader supporting our El Paso/Juárez supply chain network. This role is responsible for the day-to-day execution and performance of cross-border inventory flow, warehouse operations, transportation, and customer order fulfillment. The ideal candidate is a hands-on supply chain leader with strong experience in logistics, warehouse operations, inventory management, and cross-border transportation. This individual will serve as the primary operational link between 3PL warehouse partners, transportation providers, Demand Planning, Order Management, Import Logistics, and other internal teams, ensuring inventory and customer orders move efficiently and reliably through the network.This role will play a critical part in identifying operational risks, driving timely resolution of issues, holding external partners accountable to service expectations, and continuously improving cost, service, productivity, and overall supply chain performance.Duties may include but are not limited to:Supply Chain & Warehouse OperationsLead daily supply chain and warehouse execution across the El Paso/Juárez operationOversee 3PL warehouse performance, including receiving, inventory accuracy, order fulfillment, shipping, and operational exceptionsMonitor open orders, inventory availability, shortages, inbound supply, warehouse capacity, appointments, and shipment statusEnsure customer orders are scheduled, fulfilled, and shipped within required delivery windowsCoordinate inbound inventory from Juárez with warehouse capacity, customer demand, and outbound shipment requirementsEstablish strong operating routines with 3PL partners to ensure consistent execution and service performanceTransportation & Cross-Border LogisticsMonitor transportation activity, including carrier performance, missed pickups, appointment issues, shipment delays, and other transportation exceptionsPartner with Import Logistics and transportation providers to ensure timely movement of inventory across the U.S./Mexico borderIdentify and resolve cross-border operational issues that may impact inventory availability or customer commitmentsCoordinate with internal and external partners to proactively manage supply chain disruptions and at-risk shipmentsInventory & Order FulfillmentPartner with Demand Planning and Order Management to identify inventory shortages, supply constraints, and customer orders at riskMonitor inventory availability and movement to ensure alignment with customer demand and fulfillment requirementsInvestigate and resolve inventory discrepancies, receiving issues, ASN/EDI errors, BOL discrepancies, and warehouse-system exceptionsMaintain visibility into inventory and order status across the supply chain and proactively escalate risksDrive corrective actions to improve inventory accuracy, order fulfillment, and customer service levelsOperational Performance & ReportingTrack and report key operational KPIs, including shipments, appointments, shortages, inventory accuracy, warehouse performance, carrier performance, and service levelsAnalyze operational trends and identify key drivers of service, cost, and productivity performanceProvide regular updates on operational risks, exceptions, and corrective actions to leadership and cross-functional stakeholdersConduct root-cause analysis and implement corrective actions for recurring warehouse, inventory, transportation, and service issuesHold 3PLs, carriers, and other external partners accountable for agreed-upon performance expectationsProcess Improvement & Operational ExcellenceIdentify and implement opportunities to improve supply chain cost, service, productivity, and operational efficiencyEstablish standardized processes and operating routines across warehouse, transportation, and cross-border activitiesDrive continuous improvement initiatives across the El Paso/Juárez supply chain networkSupport process and system improvements, including ERP, WMS, EDI, and other supply chain technology initiativesDevelop strong working relationships with 3PLs, carriers, and internal cross-functional teams to improve overall supply chain executionThese duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.Qualification/Requirements:Required / Must HaveBachelor's degree in Supply Chain, Logistics, Business, Operations, or a related field5+ years of experience in supply chain, logistics, transportation, distribution, or warehouse operationsStrong experience managing or overseeing 3PL warehouse operationsExperience with U.S./Mexico cross-border logistics and supply chain operations preferredStrong understanding of inventory management, order fulfillment, transportation, warehouse operations, and distributionExperience supporting high-volume retail, distribution, or channel-driven business models preferredStrong analytical, problem-solving, and Excel skillsExperience working with ERP, WMS, EDI, transportation management, and related supply chain systemsStrong vendor-management and partner-accountability skillsStrong communication and stakeholder-management skillsAbility to manage multiple priorities and operational issues in a fast-paced, cross-functional environmentStrong ownership mindset with a proactive approach to identifying and resolving issuesEnglish/Spanish bilingual capability required/preferredAbility to work regularly across the El Paso/Juárez supply chain operationPreferred / Nice to HaveExperience supporting major U.S. retailers or high-volume distribution environmentsExperience managing cross-border operations between the United States and MexicoExperience with consumer electronics or other high-volume, fast-moving product categoriesAdvanced Excel skills, including data analysis, reporting, and operational modelingExperience with SAP, Oracle, or other enterprise ERP platformsExperience with CTPAT/Trade complianceExperience with WMS, EDI, ASN, BOL, and retailer-specific operational workflowsExperience with transportation management systems and carrier performance managementExperience leading process improvement, automation, or supply chain digitalization initiativesExperience managing 3PL relationships and contract logistics providersStrong understanding of retail compliance and customer-specific fulfillment requirementsExperience working in a global or cross-border organization, particularly supporting HQ teams based in AsiaMandarin Chinese language proficiencyWorking ConditionsThis is an on-site position based in El Paso, TXRegular presence and coordination across the El Paso/Juárez supply chain operation is requiredOccasional travel may be required to support warehouse operations, carrier meetings, supplier or customer requirements, and internal planning sessionsTypical office and warehouse environment with extended periods of computer-based analytical and operational workMay require occasional time in warehouse, loading, receiving, and distribution areasCognitive and Physical DemandsDaily: Extended periods of computer work, operational monitoring, data analysis, reporting, and communication with internal and external stakeholders.Frequent: Application of professional judgment to prioritize operational issues, assess supply chain risks, coordinate corrective actions, and make decisions aligned with company policies and customer requirements.Occasional: Walking through warehouse and distribution environments, including exposure to loading, receiving, shipping, and other operational areas.Benefits:Vacation: Starting at 5 days per yearHealth & Wellness Days: 10 days per year (prorated based on start date)Paid Holidays: 12 days per yearMedical InsuranceDental InsuranceVision Insurance401(k) & Retirement PlanJob Type: Exempt, Full-TimeCompensation: The anticipated annual base salary range for this position is $80,000 to $120,000. Actual compensation will be determined based on job-related factors, including experience, qualifications, skills, education, training, and business needs.Employment Authorization: Candidates must be legally authorized to work in the United States at the time of hire. TCL North America does not currently sponsor employment visas for this position.We are committed to fostering a diverse and inclusive workplace where everyone is treated with dignity and respect. We provide equal employment opportunities to all applicants and employees and prohibit discrimination and harassment on the basis of any characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, merit, business needs, and lawful work authorization requirements. We provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs and practices. Applicants requiring an accommodation in the application or interview process may contact na.hrsupport@tcl.com.