| Location | Romulus |
To create a best in class Order Management customer experience through coordinated efforts with the OM manager, operations, and account management. By understanding the customer's business, needs, and expectations the Order Management Agent will maintain day-to-day operations, execute on retention strategy, and cultivate relationships with customers.Major Duties and ResponsibilitiesOperationsMaintain an exceptional customer experience through proactive, solution-based customer servicePerform active exception management according to our business and customer KPIs using current customer and product dashboardsManage high volume inbox and anticipate customer needsUse creativity and technical skills to analyze customer data, identify trends within the data, and develop strategies to improve the customer's supply chain based on these findingsUnderstand, communicate, and execute on customer expectations on a daily basisAssist in creating and maintaining customer SOPs to align with their expectationDrive customer engagement with Expeditors' tools, systems, and dashboards and provide technical assistance to customers as neededFinancesAccurate and timely billing of customers and vendors.Make sure department deadlines are being met in a timely manner.Monitor finance reportsManage intercompany accounting discrepanciesWork in conjunction with manager to develop retention and value add strategies for all customersLeverage and implement Expeditors' current reporting tools and value add solutions as well as develop and innovate new tools and solutionsBreak into customers' organizational structure at all levels in order to develop relationships beyond the main point of contact at all locationsAttendance where possible on the road with Account ManagementAssist manager to respond to requests for proposal, quotation or information timely.Take an active role in the transition of new business / updates to existing business.SystemsBe open to implementing new system changes and enhancements into your branch.Be involved and suggest system/process improvements.Data entry into our proprietary operating system.Monitor shipment reports to ensure total customer satisfaction.QualificationsSix months to one year related experience and/or training; or equivalent combination of education and experienceOperations/Industry Knowledge preferredEffective problem solving and strong analytical skillsExcellent oral and written communication skills.A proven history of providing exceptional customerservice at all levels.Excellent organizational skills, time management skills in addition to a professional attitudeExpert in Microsoft Excel and PowerBI or ability to become an expertAdditional InformationExpeditors offers excellent benefitsPaid Vacation, Holiday, Sick TimeHealth Plan: Medical, Prescription Drug, Dental and VisionLife and Long Term Disability Insurance401(k) Retirement Savings Plan (US only)Employee Stock Purchase PlanTraining and Personnel Development ProgramThis is an entry level position with opportunity for career advancement in the futureAll your information will be kept confidential according to EEO guidelines.Must be legally authorized to work in the US.#J-18808-Ljbffr