(Student Position) Information Technology (IT) Night Helpdesk

Position Details

POSITION REQUIREMENTS

Job Title (Student Position) Information Technology (IT) Night Helpdesk Department Information Technology Services Location Sheridan Posting Category Student - Sheridan Desired Start Date 08/25/2026 Hourly Rate (if applicable) $12.00 Hiring Range Full Salary Range Benefits Summary Months Worked Annually Typical Work Schedule

This position is for the 2026-2027 academic year.

• Tentatively 2 positions available; Based on Class Schedule
• Working hours: Monday-Thursday 5:00pm to 9:00pm

Position Information

Posting Number 20150981P Job Posting Date 04/09/2026 Initial Review Date Open Until Filled Yes Job Summary

Support end-users of NWCCD and assist IT Staff. Tier 1 support. Facilitate internal and external entities with campus events.

Reports To Mark Naus, IT Technical Director Education/Qualifications

• Good Conduct and Academic Standing with the college
• Sheridan College Student currently enrolled
• Cumulative GPA of 2.0 or greater

Knowledge, Skills & Abilities

• Customer service experience
• Basic computer skills
• Familiarity with Microsoft Windows operating systems and Office Products
• Familiarity with college student portal, student account activation and setup

Working Conditions/Physical Requirements

• Ability to lift 30 lbs

About Northern Wyoming Community College District

Sheridan College is located in historic Sheridan, WY at the foot of the beautiful Big Horn Mountains, minutes away from a variety of outdoor recreational activities. Sheridan is ranked "America's Top Western Town" by True West magazine and is a vibrant community. Sheridan College is a vital component in the community.

NWCCD also includes a small campus site in Buffalo, WY.

Experience Special Instructions to Applicants

Job Duties

These are the job duties for required of the position.

Percentage of time 100% Responsibility/Duty

• Answer all support helpdesk calls, 80%
• Troubleshoot end-user issues, 5%
• Support video conference courses and classrooms, 5%
• Support on campus events, 5%
• Assist IT staff with classroom/staff/faculty upgrades and updates 5%

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed to Apply

Required Documents

Optional Documents

• Resume
• Cover Letter