["Store Manager - West End","Store Manager - West End"]

Summary of Role – Lead the Chip City ExperienceAt Chip City, we're all about Cookies, Customers, and Culture. As a Store Manager, you play a key role in shaping the guest experience and supporting daily store operations. You'll lead by example—bringing positivity, precision, and professionalism to every shift. Store Managers support and guide Cookie Crew Members, uphold brand standards, and ensure smooth, efficient operations. With a focus on teamwork, quality, and customer service, you'll help create an environment where guests feel welcomed and team members feel empowered. This role is ideal for someone who enjoys hands‑on leadership, clear communication, and building a strong, collaborative store culture.Primary ResponsibilitiesGuest Experience & HospitalityLead with a customer-first mindset, ensuring warm, memorable interactions for every guestMaintain Chip City's hospitality standards across all touchpoints — in-store, pickup, and deliveryResolve guest concerns with empathy, professionalism, and speedModel positive energy, professionalism, and teamwork at all timesConduct performance check‑ins, deliver feedback, and support ongoing developmentFoster an inclusive, supportive, and fun work cultureOperations & ExecutionOversee daily store operations, ensuring smooth opening, midday, and closing routinesLead and support accurate production planning to meet customer demandEnsure adherence to food safety, sanitation, and health department regulationsMaintain a clean, safe, and organized bakery environment at all timesSales & Business PerformanceExecute marketing initiatives, loyalty program promotions, and limited‑time flavor launchesTrack key performance indicators (KPIs) and identify opportunities to improve sales and serviceStaffing & SchedulingBuild effective weekly schedules that balance labor needs, team availability, and business demandsManage callouts and shift coverage to maintain smooth operationsMonitor labor costs and adjust when necessary while maintaining service levelsInventory & EquipmentOversee inventory management, including ordering, receiving, stock rotation, and waste controlKeep all equipment operational, performing routine checks and submitting timely maintenance requestsCommunication & ComplianceCommunicate clearly and consistently with the Multi Unit Manager and teamUphold all Chip City policies, procedures, and brand standardsEnsure compliance with cash handling, safety, and security protocolsRequired Skills & Experience1–2 years of supervisory or management experience in food service, retail, hospitality, or similar environmentStrong leadership skills, motivates, coaches, and leads by exampleExcellent communication skills, clear, friendly, confident, and solution orientedExperience in a fast‑paced, high‑volume environmentStrong understanding of food safety and sanitation practicesSkilled at managing multiple tasks simultaneously while maintaining accuracy and composure under pressureComfortable using POS systems, scheduling tools, and basic reportingPassion for creating memorable, customer focused experiencesHolds a Food Protection Certification (or is willing to obtain one where required)Successfully completes all training programs to uphold Chip City standardsPhysical RequirementsAble to stand for extended periods and operate a cash register or related equipmentCapable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs. with or without reasonable accommodationComfortable performing repetitive motions for extended periodsAble to work in a warm, fast‑paced environment around commercial ovens and baking equipmentFlexible availability, including early mornings, evenings, weekends, and holidaysMedical, Dental, and Vision insurance plansUp to 10 days of Paid Time Off (PTO)401(k) Retirement Plan50% Off employee discountCommuter benefits with pre‑tax savingsPay Range$23.00 - $25.00 per hour + bonus potential#J-18808-Ljbffr